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Full-Time Shelter Counselor

2 months ago

Seattle, Washington, United States New Horizons Ministries Full time
Job Summary

New Horizons Ministries is seeking a Full-Time Shelter Counselor to provide direct service to young adults experiencing homelessness. The successful candidate will lead nightly operations at the Nest on 3rd, engaging with guests and providing a safe and supportive environment.

Key Responsibilities
  • Shelter Operations
    • Prepare the shelter for opening at 9 pm
    • Engage in nightly pre-brief huddles with other shelter staff
    • Welcome guests inside, manage waitlists, conduct new intakes as needed
    • Prepare and/or serve meals as needed
    • Oversee chores, laundry, shower access, and lockers
    • Enforce shelter expectations, de-escalate conflicts, and respond to emergencies according to policies/protocols
    • Close the shelter, exit guests, and ensure the space is clean and ready for the next program
    • Conduct shift debriefs
  • Administrative Duties
    • Enter and manage data in HMIS
    • Conduct program intakes and make referrals as needed
    • Complete nightly communication logs, notes, and reports
  • Safety
    • Enforce all shelter expectations; administer consequences as necessary
    • Remain alert and active throughout the shift, providing presence, reassurance, and support to guests
    • Ensure all policies and protocols related to safety are enforced consistently
    • Ensure timely communication with team members, shelter coordinator, manager, and director as needed
    • Stay up to date with new policies, procedures, equipment, and systems
    • Attend weekly Direct Service Team meetings, as assigned
  • Other Duties
    • Attend regular staff meetings and trainings
    • Provide staff coverage to the Nest on 3rd shelter at New Horizons, as assigned
    • Support special events
    • Support the overall goals and mission of the Direct Service department, shelter program, and organization
    • Other duties as assigned