Director of Engineering

3 weeks ago


Cincinnati, Ohio, United States Fifth Third Bank, N.A. Full time
Key Responsibilities:

This role will oversee the development and implementation of operational strategies to support business objectives. The Associate Director Software Engineering will lead and mentor a team of developers and operations staff, ensuring 24/7 support for the embedded payments application. The role will drive performance targets around incident processing and closure, and lead cross-functional projects and initiatives focused on improving operational processes.

Responsibilities:

- Develop and maintain a scalable process for Root Cause Analysis (RCA).
- Ensure timely and effective resolution of incidents.
- Collaborate with cross-functional teams to enhance operational efficiency.

Qualifications:

- Bachelor's degree or equivalent practical experience.
- 6 years of experience in 1 of the following: software engineering, cloud engineering, devops, IT operations, or 4 years of experience with an advanced degree.
- Proven experience in leading operations teams, preferably in a fintech or payments environment.
- Strong background in managing developers and technical staff.
- Experience in defining and implementing operational strategies.
- Excellent problem-solving and incident management skills.

Duties include, but are not limited to performance management, focused investment in people growth and direction, feedback, coaching and disciplinary activities (if needed), succession planning, recognition of employees, etc.

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