Software Engineering Director
4 weeks ago
The Associate Director Software Engineering will be responsible for leading a team of developers and operations staff, defining and implementing operational strategies to support business objectives, and developing and maintaining a scalable process for Root Cause Analysis (RCA).
Key Responsibilities:
Leadership & Strategy:
• Lead and mentor a team of developers and operations staff.
• Define and implement operational strategies to support business objectives.
• Develop and maintain a scalable process for Root Cause Analysis (RCA).
Operational Excellence:
• Ensure 24/7 support for the embedded payments application.
• Drive performance targets around incident processing and closure.
• Lead cross-functional projects and initiatives focused on improving operational processes.
• Lead planning and development of key metrics to track progress towards SLI/SLO/SLAs
Incident Management:
• Oversee issue escalation for all customers and clients.
• Develop and implement on-call revisiting and training programs.
• Ensure timely and effective resolution of incidents.
Continuous Improvement:
• Identify areas for process improvement and implement changes.
• Collaborate with cross-functional teams to enhance operational efficiency.
• Stay updated with industry best practices and emerging trends.
Qualifications:
Bachelor's degree or equivalent practical experience.
• 6 years of experience in 1+ of the following: software engineering, cloud engineering, devops, IT operations, or 4 years of experience with an advanced degree.
• Proven experience in leading operations teams, preferably in a fintech or payments environment.
• Strong background in managing developers and technical staff.
• Experience in defining and implementing operational strategies.
• Excellent problem-solving and incident management skills.
• Ability to work in a fast-paced, 24/7 support environment.
• Strong communication and leadership skills.
SUPERVISORY RESPONSIBILITIES:
Duties include, but are not limited to performance management, focused investment in people growth and direction, feedback, coaching and disciplinary activities (if needed), succession planning, recognition of employees, etc.
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