Software Engineering Director

4 weeks ago


Cincinnati, Ohio, United States Fifth Third Full time

About the Role:

The Associate Director Software Engineering will be responsible for leading a team of developers and operations staff, defining and implementing operational strategies to support business objectives, and developing and maintaining a scalable process for Root Cause Analysis (RCA).

Key Responsibilities:

  • Lead and mentor a team of developers and operations staff.
  • Define and implement operational strategies to support business objectives.
  • Develop and maintain a scalable process for Root Cause Analysis (RCA).
  • Ensure 24/7 support for the embedded payments application.
  • Drive performance targets around incident processing and closure.
  • Lead cross-functional projects and initiatives focused on improving operational processes.
  • Lead planning and development of key metrics to track progress towards SLI/SLO/SLAs.

Requirements:

  • Bachelor's degree or equivalent practical experience.
  • 6 years of experience in 1+ of the following: software engineering, cloud engineering, devops, IT operations, or 4 years of experience with an advanced degree.
  • Proven experience in leading operations teams, preferably in a fintech or payments environment.
  • Strong background in managing developers and technical staff.
  • Experience in defining and implementing operational strategies.
  • Excellent problem-solving and incident management skills.
  • Ability to work in a fast-paced, 24/7 support environment.
  • Strong communication and leadership skills.

About Fifth Third Bank:

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.



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