Director of Collaboration and Systems Operations

4 weeks ago

Cincinnati, Ohio, United States University of Cincinnati Full time
Job Summary

The University of Cincinnati seeks a highly skilled Director of Collaboration and Systems Operations to lead the development and implementation of collaborative systems and infrastructure. This key role will oversee the planning, execution, and day-to-day operations of the University's M365 tenant, patch management infrastructure, ServiceNow instance, and Research End Point Management.

Key Responsibilities
  • Oversee the planning, execution, and day-to-day operations for the University's M365 tenant, University configuration infrastructure (SCCM, Jamf, Active Directory, etc.), ServiceNow instance, and Research End Point management.
  • Collaborate with the Office of Information Security to ensure the security and compliance of the services by implementing policies, tools, monitoring, and best practices to prevent and monitor unauthorized access, misuse or denial of service.
  • Provide technical guidance to senior management regarding new technologies based on the organization's current and future needs; oversee implementation and adoption of services.
  • Define and lead troubleshooting processes during and outside of normal business hours. Participate in change management and root cause analysis.
  • Work closely with other teams to facilitate collaboration to implement and improve our services, support, and process improvement across the University.
  • Design, develop, implement, and coordinate systems, policies, and procedures.
  • Oversee the department budget and assist senior management and the business office in the annual budget planning and departmental budget analysis to develop rates for departmental services and ensure cost effectiveness.
  • Oversee multiple moderate to complex projects; develop moderate to highly complex project plans; coordinate resources and timetables; communicate changes and progress; complete projects on time and on budget; manage project team activities.
  • Serve as expert resource to others and serves on committees and project teams.
  • Interface and manage the relationship with vendors and service providers to ensure compliance with applicable laws, regulations, and SLAs. Negotiate on behalf of the University to ensure the best possible outcomes for the University.
  • Provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
  • Perform related duties based on departmental need. This job description can be changed at any time.
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or relevant degree
  • Seven (7) years of advanced level experience working with a combination of M365, configuration and patching technology (Jamf, SCCM, Active Directory, Vulnerability Management Tools, etc.), ServiceNow, and end point administration.
  • Five (5) years supervision and management experience of technical support teams.
  • Demonstrated experience in managing and improving customer service and experience through a systemic and methodic approach utilizing ITSM tools and relative data.
  • Demonstrated knowledge of technology service delivery to include availability, reliability, security, administration and management, capacity planning, life-cycle management, roadmap, inventories, etc.
  • Experience in managing technical projects through a project management process and relevant tools to ensure on-time, on-scope, and on-budget delivery of project deliverables.
  • Demonstrated knowledge and experience in managing a complex budget through the planning, budgeting, and operations for multiple budgets within the unit.
Preferred Qualifications
  • Degree of training in business administration or management
  • Related industry certifications
  • Expert level knowledge in systems/platforms/technologies currently used by the department
  • Experience in supporting or delivering technology services in Higher Education
Work Environment

This role requires sitting, repetitive hand motion, hearing, listening, talking, standing, walking, bending, stooping, climbing stairs/ladders, kneeling, squatting, crouching, crawling, reaching overhead, pulling, pushing, shoveling, lifting up to 20 pounds, lifting up to 50 pounds, and lifting over 50 pounds. The University of Cincinnati offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE. Competitive salary range dependent on the candidate's experience. Comprehensive insurance plans including medical, dental, vision, and prescription coverage. Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program. Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans. Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave. Tuition remission is available for employees and their eligible dependents. Enjoy discounts for on and off-campus activities and services.

  • Director of Collaboration and Systems Operations

    4 weeks ago

    Cincinnati, Ohio, United States University of Cincinnati Full time

    Job SummaryThe University of Cincinnati is seeking a highly skilled and experienced Director of Collaboration and Systems Operations to lead our Digital Technology Solutions team. As a key member of our IT leadership team, you will be responsible for overseeing the availability, performance, and security of our M365 tenant, patch management infrastructure,...

  • Director of Operations

    4 weeks ago

    Cincinnati, Ohio, United States JFE Franchising Inc Full time

    Job Title: Director of OperationsWe are seeking a highly experienced and skilled Director of Operations to join our team at JFE Franchising Inc. The successful candidate will be responsible for leading the operational functions of the company, ensuring that all aspects of the business are covered and that company goals are met.The Director of Operations will...

  • Enterprise Monitoring Director

    4 weeks ago

    Cincinnati, Ohio, United States Apex Systems Full time

    Job OverviewApex Systems is seeking an experienced Enterprise Monitoring Director to lead our team of system administrators and engineers responsible for designing, implementing, and maintaining System and Cloud Observability & Log Management solutions. The ideal candidate will have a strong understanding of log management best practices, including...

  • Director of Operations

    4 weeks ago

    Cincinnati, Ohio, United States JCC Association Full time

    Job Title: Director of OperationsJoin the JCC Association team as a Director of Operations, responsible for overseeing the day-to-day operations of our summer camp. This is a unique opportunity to make a meaningful impact on the lives of children and teens.Key Responsibilities:Lead the development and implementation of operational strategies to ensure the...

  • Director of Operations

    4 weeks ago

    Cincinnati, Ohio, United States Episcopal Retirement Services Full time

    Director of OperationsEpiscopal Retirement Services is seeking a highly skilled and experienced Director of Operations to oversee the management of our Affordable Living (AL) housing operations. As a key member of our team, you will be responsible for ensuring compliance with all HUD, LIHTC, FHLB, HOME, RD, and other occupancy and fair housing...

  • Operations Director

    4 weeks ago

    Cincinnati, Ohio, United States Baerlocher USA LLC Full time

    Job Title: Director of OperationsAt Baerlocher USA LLC, we are seeking a highly skilled and experienced Director of Operations to lead our operations team. The successful candidate will be responsible for developing and executing the company's strategy, leading daily operations, and fostering a culture of safety and continuous improvement.Key...

  • Quality Management Systems Director

    4 weeks ago

    Cincinnati, Ohio, United States L3Harris Full time

    Job Title: Quality Management Systems DirectorJob Summary: We are seeking a highly experienced Quality Management Systems Director to lead our quality assurance efforts and ensure compliance with regulatory requirements. The successful candidate will have a strong background in quality management systems, with experience in developing and implementing...

  • Director of Operations

    4 weeks ago

    Cincinnati, Ohio, United States JCC Association Full time

    Job Title: Director of OperationsCamp Livingston, a premier Jewish summer camp, seeks a highly skilled and experienced Director of Operations to lead our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of the camp, ensuring seamless execution of programs and activities, and fostering a positive...

  • Director of Operations

    4 weeks ago

    Cincinnati, Ohio, United States Episcopal Retirement Services Full time

    Director of Operations - Affordable LivingAt Episcopal Retirement Services, we are seeking a highly skilled and experienced Director of Operations to oversee the Affordable Living (AL) housing operations. This is a key leadership role that requires a strong understanding of HUD, LIHTC, HOME, and RD regulations, as well as excellent leadership and...

  • Operations Director

    4 weeks ago

    Cincinnati, Ohio, United States Baerlocher USA LLC Full time

    Job Title: Director of OperationsAt Baerlocher USA LLC, we are seeking a highly skilled and experienced Director of Operations to join our team. The successful candidate will play a pivotal role in driving operational excellence, improving efficiency, and implementing best practices across the organization.Key Responsibilities:Develop and execute the...

  • Director of Operations

    4 weeks ago

    Cincinnati, Ohio, United States Shaner Hotel Group Full time

    Job DescriptionWe are seeking a highly skilled and experienced Director of Operations to join our team at Shaner Hotel Group. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of the business are running smoothly and efficiently.Key ResponsibilitiesAssist the...

  • Director of Transit Operations

    3 weeks ago

    Cincinnati, Ohio, United States Advertising Vehicles Inc Full time

    Job Title: Associate Director, Transit OperationsAt Advertising Vehicles Inc, we are seeking a highly skilled and experienced Associate Director to lead our Transit Operations team. This is a critical role that requires a strong leader who can oversee the successful execution of transit media advertising projects and orders.Key Responsibilities:Lead and...

  • Director of Quality Control Operations

    4 weeks ago

    Cincinnati, Ohio, United States Smithfield Foods Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Quality Control Operations to join our team at Smithfield Foods. As a key member of our quality team, you will be responsible for leading all QC operations and ensuring strict adherence to USFDA's current Good Manufacturing Practices (cGMP).Key ResponsibilitiesLead the QC group to ensure...

  • Financial Operations Director

    4 weeks ago

    Cincinnati, Ohio, United States The Salvation Army Eastern Territory Full time

    Job Title: Assistant Director of FinanceJob Summary:The Assistant Director of Finance is a key member of the Finance Department, responsible for providing leadership and direction to ensure the efficient and effective functioning of the department. This role requires a strong understanding of financial principles, excellent communication skills, and the...

  • Career Development System Services Director

    4 weeks ago

    Cincinnati, Ohio, United States Insights Training Group Full time

    Career Development System Services DirectorWe are seeking a highly motivated and experienced Career Development System Services Director to join our team at Insights Training Group LLC. As a key member of our organization, you will be responsible for overseeing the operation of our Career Development, Academics, CTT training, Outreach and Admissions, Career...

  • Executive Director of Operations

    4 weeks ago

    Cincinnati, Ohio, United States Papa John's - Blue Ash Full time

    Job DescriptionAt Papa John's - Blue Ash, we are seeking a highly skilled and experienced Executive Director of Operations to lead our team to success.Key Responsibilities:Manage and assume responsibility for all functions of the restaurant to ensure high-quality products and customer service are delivered.Lead by example, making quality decisions, and...

  • Director of Rooms Operations

    4 weeks ago

    Cincinnati, Ohio, United States AccorHotel Full time

    Director of Rooms Job DescriptionAs a key member of the AccorHotel team, the Director of Rooms is responsible for leading the Rooms Division to deliver exceptional guest experiences and drive business results.Key Responsibilities:Oversee all front office operations, including front desk, concierge, bell/valet, and housekeeping teams.Ensure the quality and...

  • Director of Operations

    3 weeks ago

    Cincinnati, Ohio, United States AccorHotel Full time

    Director of Operations Job DescriptionCompany DescriptionAt AccorHotel, we're passionate about delivering exceptional customer experiences. As a Director of Operations, you'll play a key role in leading our hotel's operations, ensuring seamless guest experiences, and driving business growth.Key Responsibilities:Operations Management: Oversee the day-to-day...

  • Executive Director of Housing Operations

    1 week ago

    Cincinnati, Ohio, United States Episcopal Retirement Services Full time

    Director of Operations - Affordable LivingAt Episcopal Retirement Services, we're driven by a passion for creating a culture of care and excellence. As the Director of Operations, you'll play a crucial role in overseeing our Affordable Living (AL) housing operations, ensuring compliance with HUD, LIHTC, FHLB, HOME, RD, and other occupancy and fair housing...

  • System Director, Diversity and Inclusion Leader

    4 weeks ago

    Cincinnati, Ohio, United States Bon Secours Mercy Health Full time

    About the RoleAt Bon Secours Mercy Health, we are committed to fostering a culture of inclusion and diversity. We are seeking a System Director, Diversity and Inclusion to lead our efforts in creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.Key ResponsibilitiesCollaborate with Workforce Management,...