Insurance Claims Specialist

17 hours ago


Birmingham AL USA, United States State Farm Insurance Full time
Job Title: Account Associate

State Farm Insurance is seeking a highly skilled and customer-focused Account Associate to join our team.

Key Responsibilities:
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
  • Assist customers with their insurance needs by providing accurate and timely information.
  • Process policy changes and updates in the system.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain customer records and update information as needed.
  • Stay up to date with insurance products and industry trends to effectively assist customers.
  • Follow company policies and procedures to ensure compliance with regulations and guidelines.
  • Meet or exceed performance goals and targets set by the company.
  • Continuously improve knowledge and skills through training and development opportunities.

As an Account Associate at State Farm Insurance, you will have the opportunity to work with a dynamic team to provide exceptional customer service and support to our customers.

We are committed to providing a positive and inclusive work environment that values diversity and promotes employee growth and development.



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