IT Program Manager

3 days ago

Houston, Texas, United States Continuum Solutions Full time
Job Title: IT Program Manager

Continuum Solutions is seeking an accomplished and experienced telecommunications IT project management professional to fill the position of IT Program Manager.

The successful candidate will join an experienced team that brings decades of fiber broadband, infrastructure, and technology experience with a proven track record of building and growing highly successful businesses.

Key Responsibilities:
  • Oversee the planning, execution, and implementation of IT systems, ensuring alignment with business objectives.
  • Manage end-to-end IT programs, including CRM, order management, self-service portal, OSS/BSS, call center application, omni-channel communication, automated service provisioning, network monitoring, system integrations, and more.
  • Work across the IT organization to ensure programs are delivered on time, in scope, and within budget.
  • Collaborate with stakeholders from different departments to understand their needs, gather requirements, and integrate their input into the project plan.
  • Manage and resolve issues and competing priorities across cross-functional teams.
  • Coordinate with departmental leaders to allocate and manage resources effectively.
  • Develop and implement robust change management processes to handle scope changes.
  • Ensure that all coordination activities, agreements, and decisions are thoroughly documented and accessible to all relevant parties.
  • Create detailed project timelines that outline key milestones, deliverables, and deadlines.
  • Develop comprehensive schedules that allocate resources, set realistic timeframes, and account for potential risks and dependencies.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
  • 8-10 years of experience in IT program or project management, with a focus on managing large-scale, mission-critical IT infrastructure projects.
  • In-depth industry knowledge of IT systems relevant to an Internet Service Provider's operation.
  • Proficiency in using project management tools and software to develop, track, and maintain project timelines and schedules.
  • Basic understanding of APIs and system integration standards to exchange information between software applications.
  • Understanding of fiber optic network infrastructure and related serving offerings would be beneficial.
  • Strong leadership and decision-making abilities, with a focus on driving projects forward and achieving business objectives.
  • Demonstrated success in delivering complex IT projects on time, within scope, and within budget, especially in a high-growth, fast-paced environment.
  • Extensive experience working with cross-functional teams, engaging with stakeholders from different departments, and managing interdependencies across multiple functions.
  • Strong background in developing and implementing change management processes, handling scope changes, and resolving competing priorities.
  • Excellent organizational and communication skills, with the ability to interface effectively with all levels of the organization, including business sponsors and vendors.

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