Program Manager

2 days ago

Houston, Texas, United States Talent Solutions TAPFIN Full time
Job Title: Program Manager

Talent Solutions TAPFIN is seeking a highly skilled Program Manager to join our team. As a Program Manager, you will be responsible for the overall management of all aspects of the Contingent Workforce Solutions (CWS) program for an assigned client.

Key Responsibilities:
  • Manage the subvendor/supplier program and its population and day-to-day operations.
  • Day-to-day troubleshooting and problem resolution and management of on-going relationships and communication, performing periodic benchmarking of the subvendor population.
  • Manage the Client's total MSP programs, or divisions within larger MSP programs.
  • Establishes and develops manager relationships within assigned program and expands existing manager relationships to ensure maximum customer satisfaction.
  • Fulfills client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities for contractors/subcontractors, projects or services.
  • Knows and understands the contracted terms and conditions between TAPFIN and the client, including pricing and client rules of engagement and processes.
  • Plan, organize and conduct quarterly performance reviews of the sub-vendors to monitor their performance to TAPFIN service level agreements; including periodic benchmarking of sub-vendor population for comparison and evaluation purposes.
  • Manage the day-to-day operations which includes, implementation and management of the requisition process for assigned client, prioritization of orders and requisitions, further refining throughout the process with emphasis on responsiveness and customer services for assigned client.
  • Provide excellent customer service and act as the liaison between the client and suppliers to successfully manage order fulfillment.
  • Conduct regularly scheduled meetings with the client to foster the client/PMO relationship, present information regarding the performance of the program, and gain a solid understanding of the client's contingent labor business needs to ensure maximum customer satisfaction and working in conjunction with local suppliers, the profitability of each contingent worker placement or conversion.
  • Interact regularly with client managers to ensure satisfaction and identify potential business development opportunities for contractors/subcontractors, projects or services.
  • Manage to and meet/exceed client SLA's, KPIs and program deliverables. Work with MSP management team and the client to develop and implement strategic plans. Ensure remarkets and contract extensions by maintaining awareness of client project progress, including end dates and extensions, to maximize business opportunities.
  • Accountable for setting and managing performance expectations of staff, as well as training, motivating and encouraging for professional growth.
  • Responsible for ensuring resolution to the day-to-day issues within their respective program. Follows internal escalation plan as necessary. Meets and manages expectations from client, supplier, and internal resources.
  • Assists appropriate individuals, including Operations and the Accounting Department to ensure timely collection of receivables.
Requirements:
  • Minimum five years of experience in managing a vendor on-site program, general management, or account management role in a general staffing company.
  • Experience in the Oil and Gas industry strongly preferred.
  • Three years supervisory experience.
  • Proven negotiation skills.
  • Requires excellent organization, interpersonal, verbal and written communication skills.
  • The ability to deal effectively with vendors/candidates at all levels.
  • Excellent troubleshooting and problem-solving skills are a must.
  • Requires ability to effectively multi-task and function in a fast-paced, team-oriented environment.

Talent Solutions TAPFIN is an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

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