Biologics and Triage Coordinator

2 weeks ago


Kalamazoo, Michigan, United States US Derm Support Roles Full time

Position Overview
This role at US Derm Support Roles involves overseeing the coordination of biologic therapies and managing phone triage responsibilities. The schedule is structured for weekdays, ensuring a work-life balance without weekend commitments.

Key Responsibilities:

  • Manage prior authorization processes and prescription protocols for biologic treatments
  • Organize patient appointments and provide education on biologic therapies
  • Engage with patients regarding medication approvals and adherence
  • Perform phone triage tasks, including handling incoming calls, faxes, and medication inquiries
  • Work in partnership with pharmaceutical representatives to guarantee timely medication delivery

Required Qualifications:

  • Post-secondary education in a medical support discipline is mandatory
  • A minimum of 12 years of experience in a medical office setting, with a preference for dermatology
  • Strong attention to detail coupled with excellent communication abilities
  • Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
  • Capability to work autonomously as well as collaboratively within a team

Physical Requirements:

  • Effective communication skills in a fast-paced office environment
  • Proficient operation of office equipment, including telephones and computers
  • Ability to remain seated for prolonged periods


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