Customer Service Specialist Role
1 week ago
As a Sales Associate, you will be responsible for exceeding customer expectations by listening to their needs, finding products that meet those needs, and providing in-depth product information. You will work closely with management to identify and resolve issues on the sales floor and contribute to maintaining brand and operational standards. Key responsibilities include meeting and exceeding sales goals, maintaining visual and cleanliness standards, and assisting customers with purchases and returns.
Key Responsibilities:- Meet and exceed sales goals
- Maintain brand and operational standards (visual, cleanliness, etc.)
- Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases
- Be knowledgeable of fitting room standards and assist when needed
- Act as cashier when required by following cashier protocol
- Process shipment and ensure all merchandise is represented on the floor in full size runs
- Assist management to identify and resolve issues in the store
- Provide product and brand knowledge to customers
- Follow all company policy and procedures & notify management of any infractions
- Assist with special projects as assigned by management
- Strong communication skills
- Ability to calculate figures and amounts such as discounts and percentages
- Ability to stand for long periods of time, read computer terminals, push, pull, move, lift or carry objects of at least 25 pounds
- Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing
- High School Diploma or G.E.D., or 6 months retail or related experience
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