Customer Service Ambassador

2 days ago


Roseville, California, United States PoolCorp Full time

About the Role

At POOLCORP, a leading distributor of swimming pool, landscaping and outdoor living products, we are seeking a Customer Service Ambassador to empower our customers in building successful landscape businesses. This role involves sharing product knowledge, providing recommendations, demonstrating exceptional service, and radiating a positive attitude.

Responsibilities:

  • Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.
  • Treats customers as business partners by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
  • Collaborates with team members and utilizes all company resources to sell Horizon's value and give customers the best service and experience possible.
  • Prepares sales orders and assists customers in selecting and loading merchandise.
  • Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
  • Resolves customer complaints professionally and in a timely manner.
  • Maintains a clean, well-organized, well-stocked sales center.
  • Assists in receiving, shipping, and general warehouse duties.
  • Other duties as assigned.

Requirements:

  • Strong customer-service attitude.
  • Self-motivated and detail-oriented personality.
  • Thrives in a fast-paced environment focused on serving business owners with urgent needs.
  • Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
  • A cooperative, dependable team player.
  • Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes.
  • Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
  • Possess or obtain forklift certification.
  • Must be 18 years of age or older to apply.

Benefits:

  • Competitive salary range: $21.00 - $21.00 per hour based on a full-time schedule.
  • Bonus and commission plans available.
  • Relocation assistance and cost-of-living adjustments may be considered.
  • Generous benefit package including medical, dental, vision, life insurance, 401(k), employee stock purchase program, and more.
  • Opportunities for career growth and development within POOLCORP.


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