Customer Service Ambassador
2 days ago
About the Role
At POOLCORP, a leading distributor of swimming pool, landscaping and outdoor living products, we are seeking a Customer Service Ambassador to empower our customers in building successful landscape businesses. This role involves sharing product knowledge, providing recommendations, demonstrating exceptional service, and radiating a positive attitude.
Responsibilities:
- Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.
- Treats customers as business partners by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
- Collaborates with team members and utilizes all company resources to sell Horizon's value and give customers the best service and experience possible.
- Prepares sales orders and assists customers in selecting and loading merchandise.
- Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
- Resolves customer complaints professionally and in a timely manner.
- Maintains a clean, well-organized, well-stocked sales center.
- Assists in receiving, shipping, and general warehouse duties.
- Other duties as assigned.
Requirements:
- Strong customer-service attitude.
- Self-motivated and detail-oriented personality.
- Thrives in a fast-paced environment focused on serving business owners with urgent needs.
- Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
- A cooperative, dependable team player.
- Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes.
- Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
- Possess or obtain forklift certification.
- Must be 18 years of age or older to apply.
Benefits:
- Competitive salary range: $21.00 - $21.00 per hour based on a full-time schedule.
- Bonus and commission plans available.
- Relocation assistance and cost-of-living adjustments may be considered.
- Generous benefit package including medical, dental, vision, life insurance, 401(k), employee stock purchase program, and more.
- Opportunities for career growth and development within POOLCORP.
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