Customer Service Representative
4 weeks ago
About the Role:
The Customer Service Specialist is a vital member of our team at Aqua-Tots Swim Schools. As a representative of our brand, you will be responsible for delivering exceptional customer service to our families and children.
Key Responsibilities:
- Greet customers warmly and make them feel welcome in our facility.
- Communicate effectively with potential and existing customers to build strong relationships.
- Handle customer complaints professionally and resolve issues in a win-win manner.
- Lead by example and demonstrate a customer-focused approach in every interaction.
- Answer sales calls, conduct tours, and enroll children in swim lessons.
- Engage with children and families to promote the joy of learning and swimming.
- Provide excellent customer service and ensure a fantastic, family-friendly experience.
Requirements:
- Strong hospitality and customer service skills.
- Availability to work at least two weekday afternoon shifts and Saturdays.
- Comfortable multi-tasking and working with computers.
- Attention to detail and ability to work with a scheduling system.
- One year of demonstrated hospitality industry or customer service experience preferred.
What We Offer:
- $18 per hour to start, with eligible raises at 90 days, 6 months, and 1 year.
- Weekly and monthly contests to win prizes and money.
- Full-time opportunities after 90 days of employment.
- Career advancement in management.
- Paid training and medical, dental, and 401(k) benefits.
- Quarterly team outings and holiday parties.
- Employee and member bonus referral programs.
- Educational and enrichment programs.
- Employee family swim lesson discount.
Why Join Us:
Aqua-Tots Swim Schools is committed to providing the highest quality swim lessons and a fun, family-friendly environment. We believe in the value of swimming as a life-saving skill and strive to make a positive impact on our community. If you share our passion for customer service and swimming, we encourage you to apply for this exciting opportunity.
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