Customer Service Representative

4 weeks ago


Laurel, Montana, United States Aqua-Tots Swim Schools Full time

About the Role:

The Customer Service Specialist is a vital member of our team at Aqua-Tots Swim Schools. As a representative of our brand, you will be responsible for delivering exceptional customer service to our families and children.

Key Responsibilities:

  • Greet customers warmly and make them feel welcome in our facility.
  • Communicate effectively with potential and existing customers to build strong relationships.
  • Handle customer complaints professionally and resolve issues in a win-win manner.
  • Lead by example and demonstrate a customer-focused approach in every interaction.
  • Answer sales calls, conduct tours, and enroll children in swim lessons.
  • Engage with children and families to promote the joy of learning and swimming.
  • Provide excellent customer service and ensure a fantastic, family-friendly experience.

Requirements:

  • Strong hospitality and customer service skills.
  • Availability to work at least two weekday afternoon shifts and Saturdays.
  • Comfortable multi-tasking and working with computers.
  • Attention to detail and ability to work with a scheduling system.
  • One year of demonstrated hospitality industry or customer service experience preferred.

What We Offer:

  • $18 per hour to start, with eligible raises at 90 days, 6 months, and 1 year.
  • Weekly and monthly contests to win prizes and money.
  • Full-time opportunities after 90 days of employment.
  • Career advancement in management.
  • Paid training and medical, dental, and 401(k) benefits.
  • Quarterly team outings and holiday parties.
  • Employee and member bonus referral programs.
  • Educational and enrichment programs.
  • Employee family swim lesson discount.

Why Join Us:

Aqua-Tots Swim Schools is committed to providing the highest quality swim lessons and a fun, family-friendly environment. We believe in the value of swimming as a life-saving skill and strive to make a positive impact on our community. If you share our passion for customer service and swimming, we encourage you to apply for this exciting opportunity.



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