Network Infrastructure Specialist

2 weeks ago


Fresno, California, United States Kotman Technology Full time
Job Overview

We are seeking a highly skilled and experienced Network Support Specialist to join our team at Kotman Technology. As a key member of our Service team, you will be responsible for providing exceptional technical support to our clients, ensuring their technology needs are met with expertise and care.

Key Responsibilities:

  • Provide top-notch technical support to clients, both in-person and remotely, to resolve complex technical issues.
  • Collaborate with the Service Team Lead to develop and implement effective technical solutions to meet client needs.
  • Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve our services and support offerings.
  • Document technical solutions and best practices to share with the team and improve knowledge retention.
  • Work independently and proactively to identify and resolve technical issues before they impact clients.

Requirements:

  • 4+ years of customer service experience, with a focus on in-person, one-on-one support.
  • 4+ years of network experience, with a strong understanding of Windows Server, Microsoft 365, and other relevant technologies.
  • Excellent verbal and written communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
  • Strong problem-solving skills, with a focus on finding creative solutions to complex technical challenges.
  • Ability to work independently and as part of a team, with a strong sense of humor and a willingness to learn and grow.

Desirable Qualifications:

  • Previous MSP/IT experience, with a focus on network support and technical solutions.
  • Bachelor's degree in a relevant field, such as computer science or information technology.
  • Multiple certifications, such as MCSA/MCITP, CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+, A+, or ITIL.
  • Scripting and/or automation expertise, with a focus on improving efficiency and reducing technical debt.


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