Customer Service Representative

4 days ago


Norfolk, Nebraska, United States Northeast Community College Full time
Job Summary

The Service Center Specialist is a critical role at Northeast Community College, serving as the primary point of contact for all technology-related incidents and service requests. This position requires strong communication skills, technical expertise, and a customer-centric approach to provide exceptional support to staff and students.

Key Responsibilities
  • Log and resolve technical incidents and service requests in a timely and efficient manner
  • Provide support via phone, email, in-person, and chat to ensure seamless customer experience
  • Collaborate with internal teams to resolve complex technical issues and improve service delivery
  • Develop and maintain knowledge of college systems, applications, and technologies to provide effective support
  • Stay up-to-date with industry trends and best practices to continuously improve service quality
Requirements
  • Bachelor's degree in a related field or equivalent experience
  • 2+ years of experience in a technical support role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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