Hotel Front Desk Associate

2 days ago


Mackinac Island, Michigan, United States Hotel Investment Services Full time
Job Summary

We are seeking a motivated and customer-focused Front Desk Agent to join our team at the Lake View Hotel on historic Mackinac Island. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.

About Us

The Lake View Hotel is situated at the end of Main Street on Mackinac Island, offering a unique and picturesque environment for our guests to enjoy. With 80% of the island protected by a Michigan State Park, we offer a wide range of outdoor recreational activities for our guests to take part in. Our hotel employs approximately 30 people during the summer season, making it an excellent opportunity to meet new people from diverse backgrounds and cultures.

Key Responsibilities
  • Reservation Management: Process all reservation requests, changes, and cancellations received via phone, fax, or email.
  • Guest Service: Identify guest reservation needs and determine suitable room types, verify availability, and explain policies to callers.
  • Special Requests: Accommodate and document special requests from guests.
  • Property Information: Answer questions about property facilities and services, as well as room accommodations.
  • Sales Techniques: Implement sales techniques to maximize revenue.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous work experience as a Hotel Front Desk Agent, receptionist, host/hostess, food and beverage staff, or customer-service professional preferred.
  • Skills: Excellent communication and organizational skills, including proficiency in computer applications such as email and Internet navigation.
Benefits

As a valued member of our team, you can expect a competitive salary, ranging between $15-$20 per hour, depending on experience. In addition to your hourly wage, you will also receive benefits, including opportunities for advancement and professional growth within our organization.



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