Customer Experience Ambassador

1 week ago


Dubuque, Iowa, United States Sam Herrig - State Farm Agent Full time
Overview
Sam Herrig - State Farm Agent is a dynamic and customer-centric organization seeking an experienced Customer Relations Representative. As a key member of our team, you will play a vital role in delivering exceptional client experiences that drive business growth.

About the Role
This position involves managing customer inquiries, resolving issues, and maintaining accurate records. You will also collaborate with other departments to ensure seamless customer satisfaction. Your strong communication and problem-solving skills will be essential in handling high-stress situations calmly and effectively.

Responsibilities
• Manage customer inquiries and resolve issues efficiently
• Maintain up-to-date client records and update information as necessary
• Assist in developing customer retention strategies to enhance loyalty
• Coordinate with other departments to guarantee customer satisfaction

Qualifications
• Possess strong communication and problem-solving skills
• Previous experience in customer service is preferred
• Ability to remain calm and composed in high-pressure situations

What We Offer
We provide a competitive salary range of $45,000 - $65,000 per year, depending on experience. Additionally, you can expect benefits including 401(k), bonus opportunities based on performance, health insurance, flexible scheduling, paid time off, training & development, and opportunities for advancement.

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