Customer Service and Sales Associate

6 days ago


Dubuque, Iowa, United States Sherwin-Williams Full time

At Sherwin-Williams, we're not just a company - we're a team of dedicated professionals working together to help our customers achieve their goals. As a Retail Customer Service Specialist, you'll play a critical role in providing exceptional customer service and driving sales growth.

Estimated Salary Range: $16.26-$18.50 per hour

We're committed to creating a positive and inclusive work environment that fosters growth, creativity, and innovation. Our team members are empowered to make decisions, take ownership of their work, and contribute to the success of our stores.

Key Responsibilities:
  • Provide exceptional customer service through effective communication, active listening, and empathy
  • Determine customer needs and present appropriate products and services to meet those needs
  • Build trust relationships with wholesale and retail customers to drive sales growth and increase customer loyalty
  • Process sales transactions accurately and efficiently while adhering to company policies and procedures
  • Meet or exceed sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas to ensure accurate inventory management
  • Pull products from the sales floor or warehouse as needed to meet customer demands
  • Tint and mix products according to customer specifications to deliver high-quality results
  • Stock shelves and set up displays to maintain a visually appealing store environment
  • Clean store equipment to ensure proper functioning and efficiency
  • Load and unload delivery trucks as needed to support logistics operations

To be successful in this role, you'll need:

Minimum Requirements:
  • To be at least 18 years old
  • To be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • To be able to retrieve materials from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally
  • To be willing to work all scheduled hours, which may include evenings and weekends

We offer a competitive salary range of $16.26-$18.50 per hour, depending on experience and qualifications. Additionally, we provide a comprehensive benefits package that includes medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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