Dining Experience Specialist

7 days ago


Dubuque, Iowa, United States Perkins Full time
About Perkins American Food Co.

We are a renowned restaurant chain dedicated to providing exceptional service and delicious food to our guests. With over 60 years of experience, we have established a reputation for excellence and commitment to customer satisfaction.

Job Summary

We are seeking a skilled Server to join our team at Perkins American Food Co. As a Server, you will be responsible for delivering outstanding customer experiences by providing attentive, friendly, and efficient service in a fast-paced environment.

Key Responsibilities:
  • Greet and Engage Guests: Create a warm and welcoming atmosphere by greeting guests with a smile and making them feel at home.
  • Take Orders and Serve Food: Take accurate meal and drink orders and deliver high-quality food and drinks in a timely and professional manner.
  • Ensure Guest Satisfaction: Anticipate guests' needs, solve problems, and address concerns with a positive attitude to ensure exceptional guest experiences.
  • Work as a Team: Coordinate with fellow servers, kitchen staff, and management to ensure smooth service and excellent guest experiences.
  • Handle Payments: Process payments accurately and safely, including cash, credit cards, and gift cards.
  • Maintain Cleanliness: Keep your work area tidy and stocked, and complete side work such as rolling silverware and restocking condiments.
  • Suggestive Selling: Use your knowledge of the menu to recommend popular items and enhance the guest experience with great suggestions.
Requirements:
  • Positive Attitude: Be approachable, friendly, and ready to provide the best experience to every guest who walks through the door.
  • Team Player: Work well with others and contribute to a positive, upbeat work environment.
  • Reliability: Be dependable and show up for shifts on time and ready to give your best.
  • Good Communication: Communicate clearly with guests, teammates, and managers to ensure everyone is on the same page.
  • Previous Experience: Previous experience is a plus, but we will also train the right person who has the right attitude and drive to succeed.
Benefits:
  • Competitive Salary: Earn a competitive salary of $25,000 - $35,000 per year, depending on experience.
  • Flexible Schedules: Work around your life, whether it's school, family, or another job, we offer flexible scheduling to suit your needs.
  • Meal Discounts and Perks: Enjoy meal discounts and all-you-can-eat pancakes on us.
  • Career Opportunities: With our commitment to internal growth, you'll have the chance to advance in your career and take on new challenges.
  • Fun and Friendly Atmosphere: Enjoy coming to work every day in a team-oriented environment where everyone is treated like family.
Physical Requirements/Environment:
  • Mobility: This job requires a high level of mobility and flexibility, with frequent movement around the dining area and kitchen.
  • Standing and Walking: Be on your feet for most of your shift, walking and serving guests.
  • Heavy Lifting: Must be able to lift and carry trays weighing up to 20 pounds for distances of up to 30 feet.
  • Exposure: Be prepared for exposure to heat, steam, smoke, cold, and food odors in the kitchen and dining area.
  • Irregular Hours: Since restaurants are busiest during peak times, you may need to work evenings, weekends, and holidays.
  • Coordination and Focus: Need good hand-eye coordination and the ability to stay focused in a busy, fast-paced environment.


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