Service Manager
19 hours ago
Goodyear is a leading tire company with a strong commitment to customer satisfaction and employee development. We are seeking a highly motivated and experienced Service Manager to join our team at our Commercial Tire & Service Center in Saint Louis, MO.
Job Summary:The Service Manager will be responsible for managing the service department, including the team and equipment, to ensure efficient and effective service delivery to our customers. This role will also involve assisting technicians in daily work routines, ensuring customer satisfaction, and contributing to the achievement of sales, units, and profit objectives.
Key Responsibilities:- Assist Center Manager in achieving sales, units, and profit objectives.
- Ensure proper service estimates are delivered to customers.
- Quote tire prices accurately, including trade-ins.
- Complete work orders, PM checklists, and other paperwork effectively and efficiently.
- Responsible for efficiently processing billing.
- Control and protect company assets by maintaining awareness of inventory levels.
- Provide "Service Excellence, Always" to meet service goals and customer needs.
- Assist Center Manager with hiring, training, and managing associates.
- Train new and existing associates.
- Communicate specific work assignments and responsibilities to associates.
- Assist Center Manager in ensuring proper staffing levels with qualified personnel.
- Assist associates in technical areas as needed.
- Facilitate effective communication throughout the center by working closely with the Center Manager.
- Operate the Service Department as an accident-free/safe workplace.
- Minimum 2 years management experience.
- Prior commercial tire experience.
- Must be willing to work scheduled shifts, including nights and weekends.
- Must have a valid driver's license for the type of vehicle required for the position and be able to meet DOT driver qualification requirements.
- Be at least 21 years of age.
- No relocation is being offered for this position.
- Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.
- High School or GED.
- Relevant commercial tire service and/or management experience.
- Strong oral and written communication ability.
- Commitment to follow all safety procedures and work in a safe manner.
- Must be able to work in a results-oriented, fast-paced environment as part of a team.
- Must be a self-starter and willing to take initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions.
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