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Customer Service Representative

2 months ago

Knoxville, Tennessee, United States Zips Car Wash Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Lead Customer Service Associate at Zips Car Wash. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers leave our facility with a smile.

Key Responsibilities
  • Customer Engagement: Welcome and engage with customers in a warm and friendly manner, providing personalized service and ensuring that their needs are met.
  • Sales and Promotions: Engage customers while selling and promoting our Unlimited Wash Club, highlighting the benefits and value proposition of our services.
  • Operational Efficiency: Safely and efficiently load every vehicle with clear hand signals and a smile, ensuring that our customers receive a thorough and enjoyable wash experience.
  • Customer Satisfaction: Strive for customer satisfaction by ensuring that every guest leaves our facility feeling valued and satisfied with their experience.
  • Site Maintenance: Maintain all aspects of the site to ensure that it runs smoothly and efficiently, including performing opening and closing duties as a keyholder.
Requirements
  • Age and Experience: 18 years of age or older, with a positive attitude and a willingness to learn and grow.
  • Preferred Qualifications: Previous car wash industry experience and/or leadership experience, with a proven track record of delivering exceptional customer service.
  • Availability: Ability to work flexible hours, including weekends and holidays, with a commitment to providing excellent service to our customers.