Customer Service Representative
1 week ago
{"h1": "Customer Service Representative Job Opportunity", "p": "We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at Edfinancial Services. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via phone, chat, or email.
Key Responsibilities:
* Handle customer inquiries with professionalism and patience
* Solve problems and ensure customer satisfaction with the support of experienced agents
* Maintain accurate records of customer interactions
Requirements:
* High school diploma
* Strong computer skills
* Excellent customer service and phone skills
* Ability to obtain federal security clearance
Work Schedule:
* Flexibility is required for evening shifts
* Peak periods extend hours of operation
Hours of Operation (EST):
* Monday: 8:00 a.m. - 9:00 p.m.
* Tuesday - Wednesday: 8:00 a.m. - 8:00 p.m.
* Thursday - Friday: 8:00 a.m. - 6:00 p.m.
* Saturday - Sunday: Closed
Peak Periods:
* January - March
* July - August
* October
Compensation and Benefits:
* Base Wage: $17.20 per hour
* Additional Benefits: $4.41 per hour for medical, dental, vision, FSA, or HSA
* Additional Perks: 11 paid holidays, generous PTO, supportive leadership, and a positive team culture
About Us:
* We prioritize career growth, with 99% of entry-level employees who stay over two years advancing in their careers
* We offer a casual work environment, a focus on employee well-being, and opportunities for personal development through tuition reimbursement and leadership programs
Apply Now:
* For a quick and easy application, please complete our 5-minute mobile-friendly form. We look forward to meeting you
Salary Description:
* $17.20 - $21.61 per hour"}
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