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IT Support Specialist

2 months ago

Olympia, Washington, United States State of Washington Full time
About the Position

This is a challenging and rewarding opportunity to join the State of Washington as an IT Support Specialist. As a key member of our team, you will be responsible for providing technical support and troubleshooting for a wide range of hardware and software across the agency.

Key Responsibilities
  • Provide Tier 2 troubleshooting for hardware and software issues
  • Design and implement technical solutions to meet business needs
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • 7 years of professional information technology experience
  • Associate degree or equivalent and 5 years of professional information technology experience
  • Bachelor's degree or equivalent and 3 years of professional information technology experience
  • Master's degree or equivalent and 1 year of professional information technology experience
  • 3 years as an entry-level technician in state service
Preferred Qualifications
  • Experience with Active Directory, Microsoft Configuration Manager, and/or Microsoft InTune Administration Center
  • CompTIA A+, Security+, or Network+ certifications
  • Experience with Miracast, Polycom Video Conferencing and/or Cisco Telepresence
  • Information Technology Infrastructure Library (ITIL) Foundations Certification
What We Offer
  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A chance to make a meaningful contribution to the State of Washington