Client Support Specialist

5 days ago


Sumter, South Carolina, United States gTANGIBLE Full time
Job Title: Client Support Administration Support

gTANGIBLE Corporation is seeking a highly skilled Client Support Administration Support professional to join our team. As a key member of our operations team, you will provide critical support to our clients in the United States Air Force Central Command (USAFCENT) Command Operations Center.

Key Responsibilities:
  • Configure and manage user software, perform basic configuration management functions, and provide limited software application assistance for commonly used office automation.
  • Coordinate support issues with various agencies, including customers, Functional System Administrator (FSA), Communication Focal Point (CFP), and others.
  • Review organization's needs for computer resources and validate computer equipment requirements.
  • Promote user awareness concerning unauthorized or illegal use of computer hardware and software in support of Operation Security (OPSEC)/Communication Security (COMSEC).
  • Report security breaches to the Information Assurance Officer and distribute security information to the A4 staff.
  • Serve as Common Access Card Pin Reset (CPR) Trusted Agent USAF Public Key Infrastructure (PKI) to include resetting of pin numbers for Common Access Cards.
Requirements:
  • Possess DoD 8570 IAT Level 1 certification and maintain certification.
  • Minimum of five years' experience in personal computer and desktop support.
  • Possess the ability to multi-task, work independently and as part of a team, trouble shoot methodologies and solve issues and communicate verbally and written with customers in a high operations tempo environment.
  • Minimum of five years' experience with Defense Information Systems Agency (DISA) MIAP program and Supply Electronic Document Control program.

gTANGIBLE Corporation is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, or political affiliation.



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