IT Support Specialist

5 days ago


Sumter, South Carolina, United States gTANGIBLE Full time
Job Title: Client Support Administration Support

gTANGIBLE Corporation (gTC) is a leading provider of services and solutions in the National Security Programs, Professional, Administrative, and Management Support, and Mission and Warfighter Support sectors.

We are a Service Disabled Veteran Owned Small Business (SDVOSB) with a strong track record of success in the Government contracting arena. Our leadership team is comprised of experienced Government contracting professionals who are dedicated to delivering exceptional results.

This position supports the United States Air Force Central Command (USAFCENT) Command Operations Center in support of AFCENT/Chief of Staff.

Key Responsibilities:
  • Configure user software, modify software configuration, and perform basic configuration management functions.
  • Provide limited software application assistance for commonly used office automation and perform initial system diagnostics and troubleshooting of systems.
  • Coordinate support issues with all agencies (e.g., customers, Functional System Administrator (FSA), Communication Focal Point (CFP), etc.).
  • Review organization's needs for computer resources on an annual and as needed basis.
  • Validate computer equipment requirements and unit Equipment Custodian requests as well as assist Equipment Custodian with hardware and software inventories.
  • Promote user awareness concerning unauthorized or illegal use of computer hardware and software in support of Operation Security (OPSEC)/Communication Security (COMSEC).
  • Report security breaches to the Information Assurance Officer and distribute security information to the A4 staff.
  • Serve as Common Access Card Pin Reset (CPR) Trusted Agent USAF Public Key Infrastructure (PKI) to include resetting of pin numbers for Common Access Cards.
Requirements:
  • Possess DoD 8570 IAT Level 1 certification and maintain certification.
  • Minimum of five years' experience in personal computer and desktop support.
  • Possess the ability to multi-task, work independently and as part of a team, trouble shoot methodologies and solve issues and communicate verbally and written with customers in a high operations tempo environment.
  • Minimum of five years' experience with Defense Information Systems Agency (DISA) MIAP program and Supply Electronic Document Control program.

gTANGIBLE Corporation is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, or political affiliation.



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