Customer Support Representative

2 weeks ago


Bloomington, United States DCM SERVICES LLC Full time

Join Our Growing Team as an Account Representative

About Us:

At DCM Services LLC, we are experiencing significant growth and are excited to announce multiple openings for Account Representatives. Our company specializes in providing tailored receivable solutions, and we pride ourselves on our unique culture that distinguishes us from our competitors. We are dedicated to fostering a diverse workforce that fuels innovation and creativity, and we prioritize a healthy work-life balance for all our employees.

Your Role:

  • Conduct outbound calls and manage incoming inquiries
  • Gather essential estate information and liaise with representatives regarding claims
  • Document estate details accurately in our systems
  • Negotiate payment plans and ensure follow-up on arrangements
  • Prepare and send confirmation and settlement correspondence as needed
  • Respond to voicemail messages promptly
  • Maintain accurate account records and apply appropriate transaction codes

What We Offer:

  • Competitive base salary
  • Opportunities for monthly commissions and bonuses on most teams
  • Flexible Monday to Friday schedule, determined weekly, with no weekend shifts
  • Comprehensive benefits package including medical, dental, vision, and life insurance starting the first of the month following your hire date
  • Accrued paid time off from your start date
  • Complimentary meals
  • Access to a fitness facility at our corporate office
  • Casual dress code allowing jeans every day

Qualifications:

  • A high school diploma, GED, or equivalent
  • At least 2 years of experience in customer service or 1 year in collections

Ideal Candidate: We are looking for individuals with a competitive spirit and a collaborative mindset, who excel in providing empathetic customer service over the phone. Candidates should be comfortable navigating multiple computer systems simultaneously and possess either one year of collections experience or two years in customer service.

All employment offers are contingent upon successful completion of a criminal background check and drug screening.

DCM Services LLC is an Equal Opportunity Employer & Veteran Friendly.



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