Pharmacy Operations Manager

1 week ago


Pontiac, Michigan, United States Walgreens Full time
Job Summary

We are seeking a highly skilled Pharmacy Operations Manager to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for overseeing the day-to-day operations of our pharmacy, ensuring efficient workflow, and providing exceptional customer service.

Key Responsibilities
  • Manage and supervise pharmacy technicians and cashiers, providing guidance and support to ensure excellent patient care and customer experience.
  • Develop and implement processes to improve pharmacy operations, including workflow optimization, inventory management, and customer service initiatives.
  • Collaborate with the Pharmacy Manager to ensure compliance with company policies, state and federal laws, and regulatory requirements.
  • Lead training and development programs for pharmacy technicians, ensuring they have the necessary skills and knowledge to provide excellent patient care.
  • Monitor and analyze pharmacy financials, operational quality, and customer service metrics to identify areas for improvement.
  • Develop and maintain strong relationships with retail partners and community organizations to promote pharmacy services and enhance customer experience.
  • Ensure accurate processing of insurance claims, resolve customer complaints, and maintain a positive and professional work environment.
Requirements
  • High School Diploma or equivalent required; PTCB or ExCPT certification preferred.
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work flexible hours, including evenings and weekends.
Preferred Qualifications
  • Previous people management or leadership experience.
  • Previous work experience with Walgreens, with an Exceeding Expectation on last performance evaluation.
What We Offer

Walgreens offers a competitive salary range of $22.50 per hour - $31.00 per hour, depending on experience and qualifications. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.


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