Restaurant Operations Manager

2 months ago


Pontiac, Michigan, United States White Castle Full time

Job Summary:

White Castle, a leading fast-food restaurant chain, is seeking a skilled and experienced Crew Manager to join our team. As a Crew Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and leading a team of dedicated employees.

Key Responsibilities:

  • Manage and coordinate daily restaurant operations, including scheduling, inventory, and customer service.
  • Lead and motivate a team of employees to achieve high levels of customer satisfaction and sales growth.
  • Develop and implement strategies to improve restaurant performance, including menu engineering, marketing, and customer engagement.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Collaborate with other departments, such as marketing and human resources, to achieve business objectives.
  • Monitor and control labor costs, inventory, and other expenses to maintain profitability.
  • Provide exceptional customer service, resolving customer complaints and concerns in a timely and professional manner.

Requirements:

  • Previous experience in food service management or a related field.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent customer service skills, with the ability to resolve customer complaints and concerns.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Free meals and uniforms.
  • Medical, dental, and life insurance.
  • 401K and profit-sharing plans.
  • Scholarship eligibility and tuition reimbursement.
  • Promote from within practice.
  • Community volunteerism.


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