Restaurant Operations Manager
2 months ago
Job Summary:
White Castle, a leading fast-food restaurant chain, is seeking a skilled and experienced Crew Manager to join our team. As a Crew Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and leading a team of dedicated employees.
Key Responsibilities:
- Manage and coordinate daily restaurant operations, including scheduling, inventory, and customer service.
- Lead and motivate a team of employees to achieve high levels of customer satisfaction and sales growth.
- Develop and implement strategies to improve restaurant performance, including menu engineering, marketing, and customer engagement.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Collaborate with other departments, such as marketing and human resources, to achieve business objectives.
- Monitor and control labor costs, inventory, and other expenses to maintain profitability.
- Provide exceptional customer service, resolving customer complaints and concerns in a timely and professional manner.
Requirements:
- Previous experience in food service management or a related field.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Excellent customer service skills, with the ability to resolve customer complaints and concerns.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- Free meals and uniforms.
- Medical, dental, and life insurance.
- 401K and profit-sharing plans.
- Scholarship eligibility and tuition reimbursement.
- Promote from within practice.
- Community volunteerism.
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