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Operations Manager

2 months ago

Pontiac, Michigan, United States WEN National Holdings Full time
Shift Manager Job Description

Job Summary:

We are seeking a highly skilled Shift Manager to join our team at WEN National Holdings. As a Shift Manager, you will play a critical role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of crew members to achieve our goals.

Key Responsibilities:

  • Operations Management: Assist in the execution of daily operations activities, ensuring that all tasks are completed efficiently and effectively.
  • Food Safety and Quality: Train, monitor, and reinforce food safety procedures to crew members, maintaining a high standard of quality and cleanliness in the restaurant.
  • Cash Management: Act as a cash manager as needed, setting up cash registers to open and verifying cash at close.
  • Team Leadership: Supervise crew members and team trainers, providing guidance and support to ensure they have the skills and knowledge needed to succeed.
  • Customer Service: Work with the restaurant management team to ensure that all customer service standards are met, providing a safe, efficient, and professional environment for customers and employees.
  • Shift Execution: Help execute shift-specific procedures according to the daily operations plan, ensuring that all tasks are completed on time and to a high standard.
  • Problem-Solving: Follow up and ensure resolution of Voice of the Customer issues as needed.

Requirements:

To be successful as a Shift Manager, you will need to have excellent communication and leadership skills, as well as the ability to work well under pressure. You will also need to be able to train and develop crew members, ensuring that they have the skills and knowledge needed to succeed in their roles.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we would love to hear from you.