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Concerts Guest Services Representative

2 months ago

Miami Beach, Florida, United States Live Nation Entertainment Full time
Job Summary

Live Nation Entertainment is a global leader in live entertainment, and we're seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative. In this role, you will be responsible for delivering exceptional customer service to our guests, ensuring their experience is memorable and enjoyable.

Key Responsibilities
  • Provide top-notch customer service to guests, responding to inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with other team members to ensure seamless execution of events and festivals.
  • Assist with ticketing, venue operations, and marketing efforts to promote Live Nation Entertainment events.
  • Participate in sustainability initiatives to reduce waste and promote environmentally friendly practices.
  • Perform other duties as assigned by the Guest Services Manager.
Requirements
  • High school diploma or equivalent required.
  • At least 2 years of experience in customer service and communications.
  • Strong strategic thinking and creative problem-solving skills.
  • Excellent verbal and written communication skills.
  • A strong sense of teamwork and ability to execute programs.
About Live Nation Entertainment

Live Nation Entertainment is a global leader in live entertainment, with a portfolio of businesses that include Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We're passionate about creating unforgettable experiences for our guests, and we're committed to fostering a fun and inclusive work culture.

We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.