Hospitality Supervisor

5 days ago


Biloxi, Mississippi, United States Caesars Entertainment Full time
Job Summary

We are seeking a highly skilled and experienced Hospitality Supervisor to join our team at Caesars Entertainment. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and driving business growth.

Key Responsibilities
  • Guest Experience: Create a professional, fun, and enjoyable environment for our guests.
  • Team Management: Participate in interviews with department managers, train, supervise, and motivate employees to achieve exceptional results.
  • Operations: Manage adequate staffing levels to meet business demands, inspect team members' work, and complete property safety inspections.
  • Training and Development: Ensure employees are properly trained and equipped to perform their jobs, and conduct regular 1-on-1 meetings to discuss performance and goals.
  • Customer Service: Effectively handle guest complaints, recognize and reward individual and team performance, and maintain high standards in ethics, service, and image.
  • Administrative Tasks: Assist with payroll and timekeeping, keep accurate and up-to-date employee records, and document and administer progressive discipline.
Requirements
  • Previous Experience: Previous cash handling and P.O.S. register experience, with a proven track record of success in a hospitality or customer service role.
  • Education and Certifications: High school diploma or equivalent, with a focus on hospitality, customer service, or a related field.
  • Skills and Abilities: Excellent communication and interpersonal skills, with the ability to work effectively in a team setting and independently. Ability to tolerate a loud and noisy environment, stand and walk for extended periods, and lift 20 pounds.
Working Conditions
  • Work Environment: Fast-paced, dynamic environment with a focus on exceptional guest experiences.
  • Physical Demands: Ability to stand and walk for extended periods, sit, stoop, reach, and bend, with the ability to lift 20 pounds.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Advancement: Opportunities for career growth and advancement within Caesars Entertainment.
  • Recognition and Rewards: Recognition and rewards for exceptional performance and contributions to the team.


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