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Hospitality Supervisor

2 months ago

Biloxi, Mississippi, United States Caesars Entertainment Full time
Job Summary

We are seeking a highly skilled and experienced Hospitality Supervisor to join our team at Caesars Entertainment. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and driving business growth.

Key Responsibilities
  • Guest Experience: Create a professional, fun, and enjoyable environment for our guests.
  • Team Management: Participate in interviews with department managers, train, supervise, and motivate employees to achieve exceptional results.
  • Operational Excellence: Effectively handle guest complaints, manage staffing levels, and ensure employees work as a team.
  • Performance Management: Recognize and reward individual and team performance, inspect team members' work, and complete property safety inspections.
  • Administrative Tasks: Keep accurate and up-to-date employee records, conduct 1x1's, and assist with payroll and timekeeping.
Requirements
  • Previous Experience: Previous cash handling and P.O.S. register experience.
  • Communication Skills: Excellent customer service and communication skills, with the ability to initiate and engage in conversation in a professional and friendly manner.
  • Teamwork: Ability to work effectively in a team setting and independently, with a strong focus on collaboration and mutual respect.
  • Technical Skills: Computer skills, including operating hardware, software, and other technical equipment.
Physical, Mental & Environmental Demands
  • Physical Demands: Ability to stand and walk for extended periods, sit, stoop, reach, and bend, with the ability to lift 20 pounds.
  • Mental Demands: Ability to tolerate a loud and noisy environment, respond to visual and aural cues, and maintain a high level of attention to detail.