Customer Service Representative

4 weeks ago


Honolulu, Hawaii, United States Alert Alarm Hawaii Full time
About the Role:

At Alert Alarm Hawaii, we're committed to providing exceptional life and safety services to our customers. As a key member of our team, you'll play a vital role in ensuring the highest standards of security and customer satisfaction.

Key Responsibilities:
  • Notify customers of alarm and system issues in a timely and professional manner
  • Dispatch emergency services as necessary, prioritizing the safety of our customers and their properties
  • Monitor video feeds to identify potential security threats
  • Process inbound calls from customers and employees, providing accurate and helpful information
  • Document events and incidents for historical records and quality assurance
  • Resolve customer inquiries and issues through research and problem-solving
Requirements:
  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Familiarity with call center software and CRM systems (a plus)
  • Ability to work in a fast-paced environment with high call volumes
Work Environment:

This is an onsite position that requires sitting for extended periods in an air-conditioned facility. You'll be using a computer for extended periods, answering calls, typing, and navigating systems. Daily use of headsets is also required.

Benefits:

We offer a comprehensive benefits package, including health, dental, and eye insurance, Short Term Disability, Life Insurance, a 401k savings plan, paid-time-off benefits, training, and opportunities for growth and development. Plus, we care about our team members' well-being and offer pet insurance.



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