Customer Service Representative

1 day ago


Tualatin, Oregon, United States Valvoline Instant Oil Change Full time

About Valvoline Instant Oil Change

We're a leading provider of oil change services, dedicated to delivering exceptional customer experiences and building strong relationships with our communities.

Job Summary

We're seeking a highly skilled and customer-focused Customer Service Advisor to join our team. As a key member of our service team, you'll be responsible for delivering outstanding customer service, providing expert advice on our products and services, and ensuring a seamless and efficient experience for our guests.

Key Responsibilities

  • Deliver a positive first impression to each guest with a warm and friendly greeting
  • Present oil change options and additional services based on manufacturer recommendations
  • Build trust and win repeat, loyal customers
  • Evaluate customers' needs, working quickly and efficiently
  • Provide hands-on assistance under the hood as needed
  • Master products, services, and company knowledge

Requirements

  • Effective interpersonal and oral communication skills
  • Ability to interact with people face-to-face
  • Friendly and customer-focused attitude
  • Eagerness to learn and grow
  • Ability to occasionally lift up to 50 pounds
  • Full mobility and ability to work with hands above head
  • Ability to stand for extended periods and climb stairs
  • English fluency in reading, writing, and speaking

Benefits

  • Competitive weekly pay and flexible work schedule
  • On-the-job training
  • Company-provided uniforms and tools
  • Opportunities for advancement and career growth
  • Tuition assistance
  • Paid time off and holidays
  • Medical, dental, vision, and 401(k) savings plans

Equal Opportunity Employer

We're committed to creating an inclusive and diverse work environment, where everyone has the opportunity to succeed. We welcome applications from all qualified candidates and are an equal opportunity employer.



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