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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service/Medical Support Specialist at McLane Company. This role involves providing exceptional support to our customers, addressing their inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities- Manage customer requests for assistance, information, and issue resolution in a courteous and efficient manner.
- Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
- Train customers on various business issues and applications to maximize value and improve their experience.
- Collaborate with internal teams to resolve complex customer issues and provide seamless support.
- Develop and maintain a thorough understanding of our products and services to effectively address customer inquiries.
- Up to 2 years of experience in a customer service role, preferably in a medical or healthcare setting.
- Strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
- Excellent organization and planning skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Knowledge and experience with Microsoft office applications, including Word, Excel, and Outlook.
- Able to work in an office environment and maintain a high level of professionalism and confidentiality.
- A competitive hourly rate of $15.00 per hour.
- A comprehensive benefits package, including medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance.
- A generous paid time off policy, including holidays and vacation time.
- An educational assistance program to support ongoing learning and development.
- A dynamic and supportive work environment that fosters growth and collaboration.
McLane Company is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all.
