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Job Summary
We are seeking a highly motivated and customer-focused Retail Sales Specialist to join our team at Recreational Equipment Inc. in Tualatin. As a Retail Sales Specialist, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and driving sales growth in our retail store.
Key Responsibilities
- Support customers by responding to product, membership, and service inquiries, and resolving customer issues in a timely and professional manner.
- Effectively maintain and stock work areas, ensuring all items are accurately priced and visually appealing.
- Collaborate with store management and visual merchandising teams to maintain visual standards and promote sales growth.
- Process purchase, membership, service, and return transactions at the register, ensuring 100% customer satisfaction.
- Perform unique transactions, such as special orders, Outdoor School registration, and store mail-outs.
- Identify, research, and resolve customer issues, providing solutions that meet their needs.
- Support Retail Store Pick-Up by assisting with the receipt of product from truck and processing customer pick-up.
- Maintain customer and employee hold areas, ensuring they are organized and up-to-date.
Requirements
- Previous retail store experience preferred.
- Actively participate and collaborate with others on one's own team and across REI for the achievement of business goals.
- Flexible in one's viewpoints and positions to support the direction taken by others at REI.
- Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
- Effective communication skills, with the ability to build rapport with all kinds of people inside and outside the organization.
- Knowledgeable of outdoor activities in assigned department.
- Considers the ultimate impact of decisions and actions on internal and external customers.
- Works smart by setting effective work goals, establishing priorities, and planning well to produce quality work.
- Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
- Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.
- Availability to work a flexible schedule based on business needs, including evenings and weekends.
About REI
With more than 160 retail locations and growing, REI offers unique competitive benefits to its employees, including healthcare, gear and apparel discounts, free equipment rentals, and challenge grants to help employees reach personal outdoor goals. REI is an Equal Opportunity Employer.
