Patient Services Associate

2 weeks ago

Gloucester, Massachusetts, United States iAnthus Capital Full time
Job Overview

Company: iAnthus Capital Management

Position: Dispensary Associate - Part Time

About Us:

iAnthus Capital Management operates across multiple states, engaging in a comprehensive range of cannabis-related activities, from cultivation to processing and retail. We believe that cannabis is poised to become a transformative industry, significantly impacting various sectors, including agriculture and pharmaceuticals. Our goal is to develop premier cannabis brands and establish a robust network of operations and distribution nationwide. At iAnthus, we offer career growth opportunities, a flexible work environment, competitive benefits, and a wellness program, all while providing a chance to learn from industry leaders.

Your Profile:

You are eager to learn and contribute positively to a team environment. You are committed to fostering an inclusive and compliant workplace. You possess strong time management skills and prioritize data integrity and accuracy in your tasks. If you thrive in a dynamic setting and are interested in building something significant with the iAnthus team, we encourage you to explore this opportunity.

Key Competencies:

  • Positive mindset
  • Exceptional attention to detail and organizational skills
  • Strong interpersonal and teamwork abilities
  • Excellent verbal and written communication skills
  • Capability to manage multiple tasks and prioritize effectively in a fast-paced environment

Benefits:

  • Wellness Program
  • Employee Assistance Program
  • 401K Plan
  • Opportunity to contribute to a growing company where your skills can make a difference

Role Summary:
The Dispensary Associate, reporting to the Dispensary Manager, is responsible for supporting all daily operations within the dispensary, contributing to a patient-focused team, and achieving company objectives. The role involves adhering to company policies and ensuring compliance with all applicable laws and regulations.

Responsibilities:

  • Engage with and educate patients in a welcoming manner
  • Ensure accuracy and completeness of patient intake forms
  • Assist in qualifying patients for financial assistance programs
  • Maintain compliance with local and state regulations
  • Perform general administrative tasks, including record-keeping and communication
  • Provide timely feedback to management regarding patient experiences
  • Maintain accurate records, including cash handling and waste disposal logs
  • Participate in daily team meetings to align on goals and messaging
  • Deliver compassionate and excellent patient service consistently
  • Engage in monthly inventory assessments

Training & Development:

  • Ensure all patients receive a friendly and supportive greeting, making every interaction positive.
  • Maintain proficiency in HIPAA and confidentiality standards.
  • Stay updated on inventory management and point-of-sale systems.
  • Keep current on product knowledge and appropriate dosages.
  • Ensure all team members adhere to company policies and local regulations.
  • Review and enhance patient educational materials.
  • Participate in quarterly team development meetings.

Sales & Business Development:

  • Analyze daily sales and best practices with team members to meet objectives.
  • Receive training on patient services, including intake processes and product knowledge.
  • Engage in daily team meetings to ensure consistent messaging and goals.
  • Provide exceptional and compassionate patient service.

Company Culture:

  • Act as an ambassador for the iAnthus brand, representing it positively.
  • Build relationships with community stakeholders and earn trust from neighbors.
  • Embrace and implement the core values of respect, diversity, sustainability, research, and service.
  • Ensure adherence to the company’s cultural principles.
  • Maintain the dispensary's aesthetic in line with the iAnthus brand.
  • Participate in a motivated team environment.
  • Implement brand marketing strategies effectively.

Qualifications:

  • Must be at least 21 years old with a valid driver's license and reliable transportation.
  • Experience in retail, hospitality, or patient services is preferred.
  • Availability for a flexible schedule, including nights and weekends.
  • Strong verbal and written communication skills, along with basic math abilities.
  • Ability to thrive in a fast-paced, high-transaction environment.
  • Strong organizational and decision-making skills.
  • Proficiency in computer usage; POS experience is a plus.
  • High school diploma or equivalent.
  • Ability to pass a criminal background check as per state guidelines.

Physical Requirements:

  • Ability to work a minimum of 8 hours a day with rotating shifts.
  • Flexible availability, including nights, weekends, and holidays.
  • Ability to lift, push, and pull up to 50 pounds.
  • Capability to sit, squat, bend, and kneel repetitively throughout the workday.
  • Ability to stand for extended periods.
  • Willingness to work in various conditions, including general office environments and exposure to different elements.

Management reserves the right to assign additional duties as necessary. This job description is not exhaustive and may change at any time.

iAnthus Capital Management is committed to diversity and inclusivity in the workplace, encouraging applicants from all backgrounds to apply.

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