Solar Energy Support Specialist

2 days ago


Houston, Texas, United States Primary Services Full time
Technical Support Specialist for Solar Energy

Primary Services is seeking a skilled Technical Support Specialist to join our team in the renewable energy sector. As a key member of our team, you will be responsible for providing technical support and troubleshooting services to customers related to solar energy systems.

Responsibilities:
  • Provide technical support and diagnostics to customers over the phone.
  • Assist customers in verifying the components of solar systems using homeowner checklists.
  • Utilize tools such as ClickUp and PerformYard for task management and issue tracking.
  • Collaborate with Tier 2 and Tier 3 technicians for complex escalations.
  • Maintain accurate service documentation and records of customer interactions.
  • Ensure timely and efficient resolution of technical malfunctions for solar energy systems.
Qualifications:
  • Tech support or troubleshooting experience, preferably in renewable and solar energy or related fields.
  • Ability to measure watts and a solid understanding of electrical systems.
  • Associate's degree, science degree, or technical school background preferred.
  • Bilingual (Spanish) preferred for enhanced customer support.
  • Availability to work 4 pm-12 am shifts.
  • Organized, detail-oriented, and able to work with minimal supervision.


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