Client Engagement Specialist

2 months ago


Phoenix, Arizona, United States Navi Nurses Full time
Position Overview

Salary: $20-$25 per hour + commission, based on experience level.

Company Overview

Navi Nurses is a dedicated private duty nursing organization that provides tailored care for clients and caregivers throughout their healthcare journey. Established by nurses for nurses, Navi empowers registered nurse (RN) contractors to rediscover fulfillment in their nursing careers by delivering comprehensive care to post-surgical, aging, and end-of-life clients.

Role Summary

Navi Nurses is in search of a driven and customer-focused individual to fill the role of Inbound Sales Development Representative. This position serves as the initial point of contact for potential clients, guiding them and their caregivers in selecting the most suitable care plan.

Key Responsibilities

  • Respond to incoming calls and inquiries from prospects in a professional and timely manner.
  • Assess prospective client needs and provide detailed information regarding appropriate care packages through various communication channels.
  • Accurately capture and document essential information. Schedule appointments for RN Navigators.
  • Utilize established sales scripts and support protocols to enhance client conversion rates, retention, and overall satisfaction.
  • Assist the business development team in identifying potential partnership and client leads within Navi's CRM system.
  • Achieve or surpass individual performance goals and key performance indicators.
  • Collaborate with colleagues to meet departmental objectives and foster a positive work atmosphere.
  • Exhibit adaptability by learning and adhering to new policies, procedures, and software applications.

Qualifications

  • Minimum of 2 years of experience in inbound sales and/or customer support.
  • Familiarity with various software tools, including:
    • Hubspot
    • Google Suite Tools
    • Outlook
    • ConnecTeam (preferred)
    • CharmEMR (preferred)
    • DialPad (preferred)
  • Bachelor's degree is preferred.
  • Ideal candidates will have:
    • Experience in a healthcare environment, interacting with clients/patients (preferred).
    • Additional qualifications related to healthcare and/or nursing (preferred).

Other Requirements

  • Thrives in a fast-paced, startup environment with a high degree of autonomy and a capacity for rapid learning.
  • Possesses strong listening and problem-solving skills to address the unique needs of clients.
  • Willingness to adapt to evolving responsibilities as Navi expands its services across the country.

Compensation and Benefits

  • This is a 1099 contract position with potential eligibility for employment after a minimum of 6 months for high-performing candidates.
  • Base pay ranges from $20-$25 per hour, with additional incentive/commission bonuses based on individual performance and client closures.
  • Compensation may vary based on individual skills, experience, training, education/certifications, and local market conditions.

Hiring Process

Navi Nurses values diverse perspectives and is committed to building a team that reflects a variety of backgrounds, experiences, and skills. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.



  • Phoenix, Arizona, United States Valon Full time

    About ValonValon is a leading provider of mortgage servicing solutions, dedicated to empowering homeowners and transforming the industry. Our mission is to make homeownership easier, more secure, and financially savvy.The Client Experience TeamThe Client Experience team is a dynamic group of professionals who deliver exceptional service to our homeowners....


  • Phoenix, Arizona, United States Valon Full time

    About ValonValon is a pioneering company that empowers homeowners by leveraging technology to simplify the mortgage servicing process. Our mission is to make homeownership a seamless and secure experience for all.The Client Experience TeamThe Client Experience team at Valon is a group of dedicated professionals who provide exceptional service to our...


  • Phoenix, Arizona, United States Valon Full time

    About ValonValon is a pioneering company that empowers every homeowner by leveraging technology to fundamentally improve the homeownership experience. Our mission is to make home ownership come with ease, security, and financial know-how.Client Experience TeamThe Client Experience team at Valon is a group of organized and altruistic individuals who provide...


  • Phoenix, Arizona, United States Ensono Full time

    Job Title: Client Engagement ExecutiveAt Ensono, we're looking for a seasoned Client Engagement Executive to join our team. As a key member of our client-facing team, you'll be responsible for driving growth and success for our clients.Key Responsibilities:Develop and execute strategic plans to drive client growth and satisfactionBuild and maintain strong...


  • Phoenix, Arizona, United States Televerde Full time

    Job SummaryWe are seeking a highly skilled Community Engagement Specialist to join our team at Televerde. This role will be responsible for developing and maintaining engagement and participation of clients throughout the entire program lifecycle.The ideal candidate will have experience in case management, adult education, or non-profit program management,...


  • Phoenix, Arizona, United States NR Consulting Full time

    Aerospace Engagement SpecialistWe are seeking a highly motivated and experienced Aerospace Engagement Specialist to join our team at NR Consulting. As an Aerospace Engagement Specialist, you will play a crucial role in building and maintaining strong relationships with our aerospace customers, ensuring the successful delivery of products and services, and...


  • Phoenix, Arizona, United States Moss Adams LLP Full time

    Job SummaryThe Client Agreement Specialist will work with the International Tax and Tax Specialty operations and administrative teams to provide support during the pre-engagement process. This includes drafting client agreements, data entry into our CRM system, and support for the new client acceptance process. The ideal candidate will be able to work in a...


  • Phoenix, Arizona, United States RSM US LLP Full time

    Empowering Our Clients and PeopleWe are the leading provider of professional services to the middle market globally, instilling confidence in a world of change. Our exceptional people are the key to our Client Service, delivering exceptional results through our Specialist, Service Manager, Senior, Engagement, Project Management, Accounting, and Business...


  • Phoenix, Arizona, United States Grand Canyon University Full time

    Purpose and Responsibilities:As a Student Engagement Media Specialist at Grand Canyon University, you will be responsible for producing high-quality video content to promote Student Engagement events. Your primary duties will include filming and editing video footage, creating marketing promo videos, and collaborating with student leaders to achieve the...


  • Phoenix, Arizona, United States Wecom Fiber Full time

    Job Title: Digital Engagement SpecialistWecom Fiber is seeking a highly motivated and experienced Digital Engagement Specialist to join our team. As a key member of our marketing team, you will play a crucial role in driving digital engagement, community outreach, and brand visibility through local events, sponsorships, and engagement opportunities.Key...


  • Phoenix, Arizona, United States Child & Family Resources Full time

    Job Title: Bilingual Community Engagement SpecialistAt Child & Family Resources, we are seeking a highly motivated and dynamic Bilingual Community Engagement Specialist to join our statewide consumer education and engagement team. As a key member of our team, you will play a vital role in increasing awareness of our services, engaging with diverse community...


  • Phoenix, Arizona, United States CIM Group Full time

    About CIM Group:CIM Group is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. With a diverse team of 1,000+ employees, we have projects across the Americas. Our focus on enhancing communities...


  • Phoenix, Arizona, United States RSM Global Full time

    About the RoleWe are seeking a highly skilled Senior Client Service Specialist to join our team at RSM Global. As a key member of our client service team, you will be responsible for delivering exceptional client experiences and driving business growth.Key ResponsibilitiesCollaborate with engagement teams to develop key milestones, schedules, and timelines,...


  • Phoenix, Arizona, United States Child & Family Resources Full time

    Job Title: Bilingual Community Engagement SpecialistChild & Family Resources is seeking a highly motivated and experienced Bilingual Community Engagement Specialist to join our team. As a key member of our statewide consumer education and engagement team, you will play a vital role in increasing awareness of our services, engaging with diverse community...


  • Phoenix, Arizona, United States Per Scholas Full time

    Director, Talent Solutions - Employer Engagement SpecialistAbout Per ScholasPer Scholas is a mission-driven organization dedicated to driving equity and opportunity in the technology landscape. With a proven track record of unlocking the potential of individuals and uplifting communities, we're forging inclusive tech talent pipelines and meeting the needs of...


  • Phoenix, Arizona, United States Lutheran Social Services of the Southwest Full time

    Lutheran Social Services of the Southwest is a distinguished non-profit organization dedicated to fostering community partnerships and enhancing the well-being of individuals and families. Our mission is to provide essential programs and services that empower communities across Arizona.Key Responsibilities:Conduct all activities in alignment with the...


  • Phoenix, Arizona, United States Western Alliance Bank Full time

    Job Title: Client Care Specialist Job Summary: We are seeking a highly skilled Client Care Specialist to join our team at Western Alliance Bank. As a Client Care Specialist, you will be responsible for providing exceptional client service, processing transactions, and responding to client inquiries in a timely and professional manner. Key...


  • Phoenix, Arizona, United States AAA Landscape Full time

    Job Title: Client Success SpecialistAAA Landscape is a dynamic and innovative landscape company dedicated to excellence. We are seeking a motivated and customer-focused Client Success Specialist to join our team.Job Summary:The Client Success Specialist will play a key role in ensuring our clients receive exceptional service and support. The successful...


  • Phoenix, Arizona, United States Western Alliance Bank Full time

    Job Title: Client Care SpecialistJob Summary:Western Alliance Bank is seeking a Client Care Specialist to join our team. As a Client Care Specialist, you will be responsible for providing exceptional client service, processing transactions, and responding to client inquiries in a timely and professional manner.Key Responsibilities:Provide exceptional client...


  • Phoenix, Arizona, United States Western Alliance Bank Full time

    Job Title: Client Care Specialist Job Summary: We are seeking a highly skilled Client Care Specialist to join our team at Western Alliance Bank. As a Client Care Specialist, you will be responsible for providing exceptional client service, processing transactions, and responding to client inquiries in a timely and professional manner. Key...