Technical Support Analyst I, Technology Services

1 day ago


San Diego, California, United States Jewish Family Service Full time
Technical Support Analyst I, Technology Services

Job Summary:

Jewish Family Service of San Diego is seeking a highly skilled Technical Support Analyst I to join our Technology Services team. As a Technical Support Analyst, you will provide technical support to clients, troubleshoot and resolve technical issues, and maintain a high level of customer satisfaction.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues with desktop computer hardware, software, and other technical services
  • Maintain accurate records and databases, including Service Desk ticketing system, asset management system, and hardware and software configuration
  • Work closely with department team members to continually improve service delivery and processes
  • Assist in network installation and maintenance as needed
  • Perform other duties as assigned

Requirements:

  • Associate degree in Computer Technology or related field, and one year of experience in providing hardware, peripheral, connectivity, and application support in a networked, Microsoft Windows environment
  • Experience installing, troubleshooting, and maintaining current version of Windows/Mac OS
  • Experience with Microsoft Office 365 Suite of products
  • Possess a valid California State driver's license and have a safe driving record (may require local travel between JFS locations)
  • Ability to maintain confidentiality, think critically, and exercise independent judgment

Preferred Qualifications:

  • A+ Certification
  • Professional training/certifications (i.e., CompTIA A+, Network+, Security+, MCITP, MCSA, MCTS)
  • Understanding of ITIL Processes
  • Certification(s) a plus
  • Experience with Assistive Technology
  • Experience with Telephony (VOIP, PBX, Radios)
  • Experience with MacOS
  • Experience with A/V

Work Environment:

This is a full-time position, 40 hours per week, with on-call rotation and occasional overtime required. The successful candidate will work in a fast-paced, dynamic environment and will be required to lift at least 30 pounds.

About Jewish Family Service of San Diego:

Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. We believe our employees are the backbone of our Agency and strive to ensure that each employee is treated with dignity and respect.

Equal Opportunity Employer:

Jewish Family Service of San Diego is an equal opportunity employer and welcomes applications from diverse candidates. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


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