Technical Support Specialist

4 weeks ago


San Diego, California, United States Optum Full time
Optum Technical Support Analyst Job Description

At Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Technical Support Analyst, you'll play a critical role in connecting people with the care, pharmacy benefits, data, and resources they need to thrive.

Key Responsibilities:

  • Diagnose and resolve technical issues with clients
  • Provide step-by-step instructions to fix technological problems
  • Troubleshoot and resolve IT issues in a timely manner
  • Install and configure software
  • Guide users through the process of fixing technical issues
  • Prioritize workload to ensure critical issues are resolved first

Why Work for Optum?

  • Competitive base pay and comprehensive benefits package
  • Performance rewards and recognition programs
  • Equity stock purchase and 401(k) contribution
  • Opportunities for career growth and development

Requirements:

  • High School Diploma/GED or higher
  • 1+ years of experience using analytical thinking and problem-solving skills
  • 1+ years of experience with data visualization and reporting tools like Excel and Crystal Reports
  • 1+ years of experience with Managed Care and/or Healthcare data
  • Basic level of proficiency in SQL Query

Soft Skills:

  • Excellent communication and collaboration skills

Work Environment:

Monday – Friday, 8:00AM – 5:00PM, with the flexibility of working remotely three days per week. California Residents Only: The hourly range for California residents is $28.03 to $54.95 per hour.

At Optum, we're committed to creating a diverse and inclusive work environment that values and respects all employees. We're an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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