Technical Services Analyst

2 weeks ago


San Diego, California, United States SAIC Full time
Job Title: Technical Services Analyst

SAIC is seeking a highly skilled Technical Services Analyst to provide critical support to internal and external stakeholders, including field engineers, technicians, and product support personnel.

Key Responsibilities:
  • Respond to technical problems where first-line product support is unsuccessful.
  • Report design, reliability, and maintenance issues to design and software engineering teams.
  • May assist with customer installation and training.
  • Offer high-level technical support directly to TDL customers with a technical background, particularly in systems-level software.
  • Collaborate with product support teams and first-level resources to resolve complex customer issues.
Requirements:
  • Bachelors Degree and Two (2) years or more experience; Masters and 0 years related experience.
  • Must have Active Secret Clearance.
  • Must be a U.S. Citizen.
  • Proficient understanding of Tactical DataLink(TDL) computer systems, software, and network troubleshooting.
  • Demonstrated experience in a technical support role, dealing with complex systems.
Desired Skills:
  • Certifications relevant to technical support (e.g., CompTIA A+, Network+, CCNA).
  • Experience with wireless system troubleshooting.
  • Sound RF Link 16, Mil-STD 3011, and knowledge.
Target Salary Range:

$40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


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