Technical Support Specialist
2 weeks ago
At Optum, we're dedicated to helping people live healthier lives and making the health system work better for everyone. As a Technical Support Analyst, you'll play a critical role in delivering exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, and chat
- Diagnose and resolve technical issues using strong analytical and problem-solving skills
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain technical documentation and knowledge base
- Stay up-to-date with industry trends and emerging technologies
What We Offer:
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) savings plan and employee stock purchase plan
- Opportunities for professional growth and development
- A dynamic and inclusive work environment
Requirements:
- High school diploma or equivalent required; bachelor's degree preferred
- 1+ years of experience in technical support or a related field
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
Why Work for Optum?
At Optum, we're committed to making a positive impact on the lives of our clients and our employees. We offer a dynamic and inclusive work environment, opportunities for professional growth and development, and a comprehensive benefits package. If you're passionate about delivering exceptional customer service and technical support, we encourage you to apply for this exciting opportunity.
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