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Client Engagement Specialist I or II

2 months ago

Salem, Oregon, United States Salem Five Bank Full time

Job Title: Client Engagement Specialist

Company Overview: Become a part of Salem Five, a prominent financial services organization committed to innovation, exceptional customer care, and community involvement. With a network of over 30 retail banking locations and diverse financial service divisions, we strive to deliver outstanding service and foster growth opportunities.

Job Description: The Client Engagement Specialist is integral to Salem Five's Contact Center, providing top-notch assistance to both individual and business clients through various communication channels. Key responsibilities include:

  • Delivering exemplary customer support via telephone, chat, email, and online banking platforms
  • Demonstrating expertise in digital tools and product offerings
  • Implementing measures for fraud prevention and detection
  • Advocating for Salem Five's products and services

Qualifications: Ideal candidates should possess prior experience in customer service, ideally within the banking or financial services sector. This role demands a high degree of proficiency with digital technologies and excellent communication abilities.

Benefits: We offer a competitive salary with performance incentives, comprehensive health insurance, 401k matching, tuition reimbursement, and additional perks.

If you are enthusiastic about joining a vibrant team and contributing to a culture of excellence, we encourage you to submit your resume online.