Support Specialist Intern
3 days ago
Responsibilities:
* Manage and resolve technical support tickets for our client software implementations.
* Facilitate effective and proactive communications with both internal and external customers.
* Provide assistance to clients with assistance of Implementation Specialists when designing interfaces from their ERP systems into apexportal.
* Test product-level functionality and new releases. Identify and communicate areas for improvement.
* Manage software upgrades on scheduled date.
* Troubleshoot network, database, and software problems for our client implementations.
* Configure system settings and options and execute unit/integration/acceptance testing.
* Create rules and data transfer mappings using SQL query.
* Manage setup of technical environment for hosted clients.
* Assist in testing of those interfaces. Includes reconciling data between clients' ERP system(s) and apexportal.
* Work with Help Desk personnel to resolve client installation issues.
Requirements:
* Good working knowledge of Microsoft Office (in particular Excel and Outlook)
* Exposure to SQL Server (preferred)
* Strong analytical skills and attention to detail
* Ability to effectively multi-task with limited supervision
* Knowledge of Business Intelligence software like Tableau or PowerBI
* Exposure to SDLC methodologies like Agile methodology, Scrum
* Exposure to FTP, secure FTP, and PGP
Education Levels/Credentials (Degree types and Emphasis)
* Pursuing a Bachelor's in IT, Computer Science, or related field required (Junior or above).
Work Environment (Physical/Remote)
* Onsite 4 days per week at Apexanalytix Headquarters office in Greensboro NC.
Travel required - No travel required.
At APEX Analytix, we value our associates and strive to provide the highest quality benefits program, offering competitive compensation packages with tailored bonus plans and generous benefits. Our benefits include health and insurance plans, a generous paid time off plan, 401k plan, flexible work schedules, wellness programs, associate and customer referral bonus programs, and paid community hours. We provide tools for our associates to grow and develop, including a strong Mentor Program, Internal Training Portal, Education, Tuition, and Certification Assistance.
If you are looking for a place to shine, come join our team and be a part of our dynamic and innovative environment.
We are an equal opportunity employer and welcome applications from diverse candidates.
Please note that this job description is not a contract and is subject to change.
We look forward to hearing from you
Best regards,
APEX Analytix Team
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