Support/Implementation Specialist Intern

1 week ago

Greensboro, United States APEX Analytix Full time
About Us:

apexanalytix is the leading provider of trusted supplier data; supplier portal software; controls, audit and analytics software; and AP recovery audit services. We protect over $5 trillion in spend and prevent or recover over $3 billion in overpayments annually, and our client portals actively support over 3 million suppliers. Our software and audit services are built on our SmartVM® database of over 20 million supplier records with contacts, scored for accuracy and age, based on integration with over 650 external data sources and over 10 million communications with suppliers each year. apexanalytix Archimedes™, an advanced cognitive technology and innovation system, supported by IBM Watson®, is integrated into apexanalytix software and services to harness the power of the future through smarter recoveries, controls, analytics, working capital and supplier data. We serve over 250 Fortune 500/Forbes Global 2000 clients around the world and are fluent in languages covering 98 percent of global trade.

Our Culture:

At apexanalytix, our culture drives everything We live our culture of performance, respect, candor, and fun-in that order. Performance is measured by delivering value to our clients, generating goodwill, trust, and partnership. Sincere respect for each other, our diverse backgrounds and our well-being are our cornerstones. We value open and honest relationships with each other, our clients, and our communities. And life is too short to not have fun We look for team players who possess the qualities of being humble, hungry, and smart. We recruit candidates who will strive for accountability in performance and career growth, serving our clients in long-term respectful relationships, and working in a diverse and caring environment.

The Perks:

We owe our growing success to our team of bright, passionate, and innovative individuals. We truly value our associates and strive to provide the highest quality benefits program, offering competitive compensation packages with tailored bonus plans and generous benefits. Our benefits include health and insurance plans (medical, dental, optical, life insurance, disability insurance, FSA, HSA employee assistance program, supplemental insurance options and pre-paid legal), a generous paid time off plan, 401k plan, flexible work schedules, wellness programs (company fitness and weight loss challenges, financial wellness software tool, and gym membership stipend), associate and customer referral bonus programs, and paid community hours. And here at apexanalytix, you won't get lost in the shuffle. Our focus on internal training, growth, and development results in annually filling over a quarter of our open positions with internal promotions With resources such as a strong Mentor Program, Internal Training Portal, plus Education, Tuition, and Certification Assistance, we provide tools for our associates to grow and develop. If you are looking for a place to shine, come join the team

Job Details

Description

Quick Take:

The key function of the Application Support/Implementation Intern is to provide technical leadership and support for APEX's apexportal Solutions software applications. We are looking for a self-motivated individual that is eager to learn new technologies and our software implementation processes for both software-as-a-service solutions. The candidate will possess exceptional customer service skills, verbal and written communication skills, and excellent phone and email etiquette. Candidates with a strong, broad IT background including knowledge of software implementation processes are preferred.

The Work

  • Manage and resolve technical support tickets for our client software implementations.
  • Facilitate effective and proactive communications with both internal and external customers.
  • Provide assistance to clients with assistance of Implementation Specialists when designing interfaces from their ERP systems into apexportal®.
  • Test product-level functionality and new releases. Identify and communicate areas for improvement.
  • Manage software upgrades on scheduled date.
  • Troubleshoot network, database, and software problems for our client implementations.
  • Configure system settings and options and execute unit/integration/acceptance testing.
  • Create rules and data transfer mappings using SQL query.
  • Manage setup of technical environment for hosted clients.
  • Assist in testing of those interfaces. Includes reconciling data between clients' ERP system(s) and apexportal®.
  • Work with Help Desk personnel to resolve client installation issues.
The Must-Haves
  • Good working knowledge of Microsoft Office (in particular Excel and Outlook)
  • Exposure to SQL Server (preferred)
    • Data definition, data manipulation, data control, and transactional control
    • Development, including creating and troubleshooting stored procedures and complex data queries.
  • Strong analytical skills and attention to detail
  • Ability to effectively multi-task with limited supervision
  • Knowledge of Business Intelligence software like Tableau or PowerBI
  • Exposure to SDLC methodologies like Agile methodology, Scrum
  • Exposure to FTP, secure FTP, and PGP


Education Levels/Credentials (Degree types and Emphasis) Pursuing a Bachelor's in IT, Computer Science, or related field required (Junior or above).

Work Environment (Physical/Remote) Onsite 4 days per week at Apexanalytix Headquarters office in Greensboro NC.

Travel required - No travel required.

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