IT Service Delivery Lead

6 days ago


McKinney, Texas, United States SRS Distribution Inc Full time

About SRS Distribution Inc

SRS Distribution Inc is a leading distributor of roofing and building materials, committed to delivering exceptional customer service and driving innovation in the industry. As a key member of our team, you will play a critical role in ensuring the smooth operation of our technology infrastructure, enabling our business to thrive and grow.

Job Summary

We are seeking an experienced Application Support Manager to join our IT team. The successful candidate will be responsible for leading and delivering high-quality application support, ensuring timely resolution of technical issues, and driving process improvements to enhance our overall service delivery.

Key Responsibilities

  • Lead Application Support Team
    • Oversee the day-to-day activities of the application support team, ensuring timely resolution of technical issues and delivery of high-quality support services.
    • Develop and implement process improvements to enhance team efficiency and effectiveness.
  • Technical Direction and Problem-Solving
    • Provide technical direction and guidance to team members, ensuring they have the necessary skills and knowledge to resolve complex technical issues.
    • Collaborate with cross-functional teams to identify and resolve technical issues, ensuring minimal disruption to business operations.
  • Process Improvement and Compliance
    • Develop and maintain application support processes and procedures, ensuring compliance with industry standards and regulatory requirements.
    • Monitor and report on key performance indicators (KPIs) to measure team performance and identify areas for improvement.
  • Communication and Collaboration
    • Communicate effectively with stakeholders, including team members, customers, and senior management, to ensure timely resolution of technical issues and delivery of high-quality support services.
    • Collaborate with cross-functional teams to identify and resolve technical issues, ensuring minimal disruption to business operations.

Requirements

  • Experience and Qualifications
    • 5+ years of experience in application support and software engineering, with a strong background in technical leadership and process improvement.
    • Deep understanding of monitoring and observability tools, including APM tools.
    • Demonstrated history of success in delivering high-quality application support in dynamic and agile environments.
  • Skills and Knowledge
    • Expertise in system architecture and design patterns.
    • Experience with logging frameworks and SQL, PowerBI, or other visualization and reporting tools.
    • Working knowledge of Azure (cloud), specifically Azure functions and Azure API manager.

What We Offer

SRS Distribution Inc offers a competitive benefits package, including a 401K matching program, equity-based wealth generation opportunities, and a broad range of employee benefits. If you are a motivated and experienced professional looking to join a dynamic and innovative team, we encourage you to apply for this exciting opportunity.



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