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HVAC Sales and Service Representative

2 months ago

McKinney, Texas, United States Robert Madden Industries Full time

About Robert Madden Industries

Robert Madden Industries is a leading wholesale distributor of heating and air conditioning equipment and supplies. With a strong presence in the Texas market, the company offers a wide range of products from top manufacturers, including Carrier, Bryant, Payne, and Day and Night.

Job Summary

We are seeking a highly skilled and versatile individual to join our team as a Counter Sales/ Warehouse Associate/ Delivery Driver. This role will be responsible for supporting the efficient operations of our company, handling various tasks within the warehouse, and providing exceptional customer service.

Key Responsibilities

  • Counter Sales Duties:
    • Welcome customers warmly and establish a positive rapport, creating a customer-centric atmosphere.
    • Listen attentively to customer inquiries, understand their HVAC-related needs, and provide accurate and relevant information.
    • Utilize your comprehensive understanding of HVAC products, including technical specifications and applications, to offer expert advice and recommendations.
    • Efficiently process customer orders using the point-of-sale (POS) system, confirming product availability and estimated delivery or pickup times.
    • Address basic technical queries and troubleshoot common HVAC challenges, ensuring customer inquiries are resolved promptly and effectively.
    • Identify opportunities to upsell complementary HVAC products, accessories, or premium alternatives to enhance customer satisfaction.
    • Foster strong customer relationships by consistently delivering high-quality service, handling concerns, inquiries, and returns professionally and promptly.
  • Warehouse Duties:
    • Receive and Inspect Goods: Receive shipments of HVAC equipment and supplies, checking for accuracy and quality. Ensure all received items are in proper condition and match the accompanying documentation.
    • Inventory Management: Organize and manage inventory, including shelving, labeling, and categorizing items. Regularly update inventory records and report discrepancies to supervisors.
    • Order Preparation: Assemble orders based on customer requests, ensuring accuracy and completeness. Package items securely for safe transportation.
    • Equipment Maintenance: Perform basic maintenance tasks on HVAC equipment as needed, such as cleaning and minor repairs.
    • Warehouse Safety: Adhere to all safety protocols and guidelines to maintain a safe working environment. Properly handle and store hazardous materials, following regulatory requirements.
  • Delivery Driver Duties:
    • Route Planning: Plan and optimize delivery routes to ensure timely and efficient deliveries. Consider factors such as traffic, weather conditions, and delivery priorities.
    • Loading and Unloading: Safely load HVAC equipment and supplies onto the delivery vehicle, securing items to prevent damage during transportation. Unload items at customer locations using proper equipment and techniques.
    • Customer Service: Provide excellent customer service during deliveries, including professional communication, addressing customer inquiries, and resolving issues or concerns on-site.
    • Documentation: Maintain accurate delivery records, including receipts, delivery confirmations, and any required signatures. Submit necessary paperwork and documentation to the office.
    • Vehicle Maintenance: Conduct routine checks of the delivery vehicle to ensure it is in proper working condition. Report any maintenance needs or repairs promptly.

Requirements

  • Valid driver's license with a clean driving record.
  • Experience in warehouse operations, inventory management, or a related field.
  • Familiarity with HVAC equipment and supplies is a plus.
  • Strong organizational skills and attention to detail.
  • Excellent time management and problem-solving abilities.
  • Good communication skills and a customer-oriented attitude.
  • Knowledge of local traffic regulations and routes.
  • Forklift certification or willingness to obtain one.
  • Ability to lift and carry heavy objects (up to 50 pounds) frequently.
  • Customer-centric attitude with a commitment to delivering exceptional service.
  • Strong knowledge of HVAC products, equipment, and components.

Working Conditions

This position requires working in a fast-paced warehouse environment, with frequent lifting and carrying of heavy objects. The delivery driver will be required to drive a company vehicle and may be exposed to varying weather conditions.

What We Offer

Robert Madden Industries offers a competitive salary and benefits package, as well as opportunities for professional growth and development.