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Regional Service Operations Manager

2 months ago

McKinney, Texas, United States General Informatics Full time
Job Overview

General Informatics is in search of a skilled and motivated Regional Manager of Service to lead and oversee service operations across various locations within a specified area. This role is crucial for maintaining high service standards, ensuring customer satisfaction, and providing effective team leadership.

Key Responsibilities:

Service Operations Oversight:

  • Manage daily service operations throughout the designated region, ensuring efficient service delivery that aligns with company standards.
  • Evaluate performance metrics to assess service quality and implement enhancements to boost customer satisfaction.
  • Collaborate with service teams to guarantee consistent and effective delivery of managed IT services, cybersecurity solutions, and cloud offerings.

Client Engagement and Problem Resolution:

  • Serve as the main contact for key clients in the region, nurturing strong relationships and addressing their needs.
  • Engage proactively with customers to identify their challenges and provide customized solutions that support their business goals.
  • Lead the resolution of client issues, coordinating with internal teams to troubleshoot and resolve problems efficiently.
  • Conduct follow-ups with clients post-service delivery to ensure ongoing satisfaction and identify areas for improvement.

Team Leadership and Development:

  • Oversee the recruitment and onboarding of service team members, ensuring a skilled and motivated workforce.
  • Provide mentorship and coaching to service managers and support staff, fostering a culture of continuous improvement.
  • Set clear performance expectations and conduct regular reviews to assess progress and address any issues.
  • Encourage collaboration within the team through open communication and regular meetings to align on objectives.
  • Implement strategies to motivate team members and promote a positive work environment.

Strategic Planning and Execution:

  • Develop and execute regional service strategies that align with the overall objectives of General Informatics.
  • Identify growth opportunities within the region and collaborate with senior management to expand service operations.
  • Manage regional budgets to ensure cost-effective service operations that meet financial goals.

Compliance and Reporting:

  • Ensure compliance with relevant industry regulations and standards in all service operations.
  • Prepare and present regular performance reports to senior management.
  • Stay informed on industry trends and best practices to maintain a competitive edge in service delivery.

Qualifications:

  • Bachelor's degree in Information Technology, Business Management, or a related field; a Master's degree is advantageous.
  • At least 5 years of experience in a managerial capacity within the IT services sector.
  • Demonstrated success in managing service operations and leading teams across multiple locations.
  • Strong knowledge of managed IT services, cybersecurity, cloud solutions, and IT infrastructure.
  • Exceptional leadership, communication, and interpersonal skills.

Additional Information:

This position may require occasional travel. Work is conducted in an office environment, necessitating the ability to operate standard office equipment and perform tasks such as walking short distances.

The compensation for this role is anticipated to range from $85,000 to $175,000 annually, with variations based on market location, experience, and skills. The total compensation package includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave.

General Informatics is an Equal Opportunity Employer/Disabled/Veterans.