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Trouble Order Dispatcher

1 month ago


Albuquerque, New Mexico, United States TXNM Energy Full time
Job Summary

As a Trouble Order Dispatcher with TXNM Energy, you will play a critical role in ensuring the efficient operation of our transmission and distribution systems. This position requires strong communication and problem-solving skills, as you will be responsible for dispatching operations personnel and providing normal or emergency service to customers.

Key Responsibilities

Accept and record all trouble calls from customers pertaining to electric service
Dispatch cut-in, cut-out, and trouble calls by radio and by written orders to line crews for investigation and performance of necessary work to clear up the customer difficulty
Advise district foreman or coordinator of emergencies or unusual trouble requiring the call-out of crews
Notify and provide to supervisor of working crew all information available and pertaining to the source of difficulty and location

Requirements

Perform all duties in a safe manner and conform with safety rules and procedures established by the Company
Perform other related and assigned duties

Why Join Our Team

At TXNM Energy, we value the diversity of our workforce and actively seek opportunities for incorporating Diversity, Equity, and Inclusion (DEI) within our family of companies. We believe a diverse workforce enriches our environment and helps us better meet the needs of our employees, customers, and shareholders. We remain committed to attracting and sustaining a diverse workforce and retaining high-performing employees who work collaboratively to carry out the Company's purpose.

Equal Opportunity Statement

PNM Resources is committed to providing reasonable accommodations for qualified individuals with disabilities in compliance with the ADA. If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at

Safety Statement

Safety is a core value at TXNM Energy and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.