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Front Desk Ambassador

2 months ago

Myrtle Beach South Carolina, United States La Quinta Myrtle Beach - 48th Avenue Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at La Quinta Myrtle Beach - 48th Avenue. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.

Key Responsibilities
  • Greet and welcome guests in a friendly and courteous manner, ensuring a positive first impression of our hotel.
  • Process guest check-ins and check-outs efficiently, while maintaining a high level of accuracy and attention to detail.
  • Respond to guest inquiries and requests in a timely and professional manner, providing solutions and alternatives when necessary.
  • Manage guest packages, mail, and messages, ensuring timely delivery and follow-up.
  • Review and maintain accurate records of guest interactions, including front office logs and trace files.
  • Stay up-to-date on hotel services, facilities, and promotions, providing guests with relevant information and recommendations.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and recreation.
  • Participate in ongoing training and development to enhance skills and knowledge, staying current with industry trends and best practices.
Requirements
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Previous experience in a hotel or hospitality setting, with a focus on customer service and front desk operations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask and prioritize tasks in a fast-paced environment, with a focus on accuracy and attention to detail.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
  • Ability to lift up to 20 pounds and stand for long periods, with a focus on maintaining a safe and healthy work environment.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A comprehensive onboarding program, including orientation and training to ensure a smooth transition into the role.